Warning
Mae'r hysbyseb swydd hon wedi dod i ben ac mae'r ceisiadau wedi cau.
Homelessness Reflief Officer (P10812)
| Dyddiad hysbysebu: | 31 Gorffennaf 2025 |
|---|---|
| Cyflog: | £31,161 i £39,469 bob blwyddyn |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 17 Awst 2025 |
| Lleoliad: | Lyndhurst, Hampshire |
| Gweithio o bell: | Hybrid - gweithio o bell hyd at 2 ddiwrnod yr wythnos |
| Cwmni: | New Forest District Council |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: |
Crynodeb
Are you experienced in supporting vulnerable people to achieve secure or sustain accommodation?
We are looking for a dedicated, dynamic, positive and forward-thinking individual to provide effective and creative ideas to prevent their clients from being homeless or going into emergency accommodation.
Do you have excellent investigative skills?
Your role will be to gather information on client’s housing situation, record it, and determine next steps to secure accommodation which you will help the client to relieve their homelessness. Using your initiative, you will have the opportunity to resolve the case where possible, liaising with landlords and partner agencies.
Can you quickly establish positive and trusting relationships with customers?
You don’t necessarily need homelessness experience, but we are looking for that one person who is both positive and confident: providing effective and reassuring responses to new customers requiring homelessness assistance.
Do you revel in managing pressure situation and demands from customers?
We are looking for you to make quick wins where you can and maximise your time with clients.
This is a demanding role, and you will be the first port of call for many of our customers. It is important you can comfortably juggle competing demands and priorities.
Do you have the passion and dedication to provide help to homeless clients?
We are looking for that one person to demonstrate the initiative to apply problem solving to the issues faced by clients and the skills to engage with partner agencies to get the best outcomes for our clients.
What’s in it for you?
£31,161 – £39,469 per annum
24 - 27 days annual leave (plus an additional weeks equivalent after 5 years’ service)
Local Government Pension scheme and AVC Provision
Free On-site parking
Employee Assistance Programme
Hybrid working
Wide range of employee discounts at high street retailers, including supermarkets, stores, and restaurants
Cycle to Work scheme which could save you around 40 percent on cycles and accessories
You will be based in the ‘Relief Team’ which is part of the wider Homelessness Team. The Relief Team consists of 2 other Relief Officers.
Whilst we offer hybrid working opportunities there will be the requirement to attend our head office in Lyndhurst each week.
The service has 4 specialist teams covering Triage, Prevention of homelessness, accommodation and move on and Support and Outreach Workers.
About us.
As one of the largest districts in the country, with 6 towns and a close relationship with neighbouring conurbations, the New Forest provides a supportive environment in which everyone who works for us can help drive our aims.
We believe that all our employees make a valuable contribution to the work of the council and that’s why we encourage a trusting and open culture where each employee is supported and respected equally. We also recognise the value of a highly motivated and engaged workforce and we actively promote a good work/life balance.
We are proud of our new values for 2024, please watch this short video to find out more. LEAF Learning Empathy Ambition Fairness (youtube.com)
If you're ambitious and passionate, are driven to deliver, and want to be part of our team, we welcome your application.
To view full details of what you can expect from working for NFDC and to view the full job description, please click on the candidate pack attached.
Click here to see why employees think that New Forest District Council is a great place to work: https://youtu.be/x4mIgbv1si4
For more information and an informal chat about the role please contact Victoria Gibbs, Housing Options Manager on 02380 285246 or Christopher Pope, Service Manager Housing Options and Tenancy Accounts, on 02380 285511
Closing date: 11pm on 17th August 2025
Interview Date: 2nd September 2025
We are looking for a dedicated, dynamic, positive and forward-thinking individual to provide effective and creative ideas to prevent their clients from being homeless or going into emergency accommodation.
Do you have excellent investigative skills?
Your role will be to gather information on client’s housing situation, record it, and determine next steps to secure accommodation which you will help the client to relieve their homelessness. Using your initiative, you will have the opportunity to resolve the case where possible, liaising with landlords and partner agencies.
Can you quickly establish positive and trusting relationships with customers?
You don’t necessarily need homelessness experience, but we are looking for that one person who is both positive and confident: providing effective and reassuring responses to new customers requiring homelessness assistance.
Do you revel in managing pressure situation and demands from customers?
We are looking for you to make quick wins where you can and maximise your time with clients.
This is a demanding role, and you will be the first port of call for many of our customers. It is important you can comfortably juggle competing demands and priorities.
Do you have the passion and dedication to provide help to homeless clients?
We are looking for that one person to demonstrate the initiative to apply problem solving to the issues faced by clients and the skills to engage with partner agencies to get the best outcomes for our clients.
What’s in it for you?
£31,161 – £39,469 per annum
24 - 27 days annual leave (plus an additional weeks equivalent after 5 years’ service)
Local Government Pension scheme and AVC Provision
Free On-site parking
Employee Assistance Programme
Hybrid working
Wide range of employee discounts at high street retailers, including supermarkets, stores, and restaurants
Cycle to Work scheme which could save you around 40 percent on cycles and accessories
You will be based in the ‘Relief Team’ which is part of the wider Homelessness Team. The Relief Team consists of 2 other Relief Officers.
Whilst we offer hybrid working opportunities there will be the requirement to attend our head office in Lyndhurst each week.
The service has 4 specialist teams covering Triage, Prevention of homelessness, accommodation and move on and Support and Outreach Workers.
About us.
As one of the largest districts in the country, with 6 towns and a close relationship with neighbouring conurbations, the New Forest provides a supportive environment in which everyone who works for us can help drive our aims.
We believe that all our employees make a valuable contribution to the work of the council and that’s why we encourage a trusting and open culture where each employee is supported and respected equally. We also recognise the value of a highly motivated and engaged workforce and we actively promote a good work/life balance.
We are proud of our new values for 2024, please watch this short video to find out more. LEAF Learning Empathy Ambition Fairness (youtube.com)
If you're ambitious and passionate, are driven to deliver, and want to be part of our team, we welcome your application.
To view full details of what you can expect from working for NFDC and to view the full job description, please click on the candidate pack attached.
Click here to see why employees think that New Forest District Council is a great place to work: https://youtu.be/x4mIgbv1si4
For more information and an informal chat about the role please contact Victoria Gibbs, Housing Options Manager on 02380 285246 or Christopher Pope, Service Manager Housing Options and Tenancy Accounts, on 02380 285511
Closing date: 11pm on 17th August 2025
Interview Date: 2nd September 2025
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