Therapies Patient Administrator | East Lancashire Hospitals NHS Trust
| Dyddiad hysbysebu: | 31 Gorffennaf 2025 |
|---|---|
| Cyflog: | Heb ei nodi |
| Gwybodaeth ychwanegol am y cyflog: | £24,465 0 |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 30 Awst 2025 |
| Lleoliad: | Barrowford, BB9 8NF |
| Cwmni: | East Lancashire Hospitals NHS Trust |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | 7341796/435-D076-25 |
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We’relooking foraenthusiastic,motivatedand experienced Patient Administrator to join our Referral Management and Booking team which covers many specialties and provides services across East Lancashire.
The post holder will have a keen eye for detail, excellentcommunicationand organisational skills.
Working Pattern: Monday to Friday, between 8.00 am - 4.30 pm.
As a Patient Administrator,you’llplay a vital role in ensuring patients referrals are actionedtimely, arrange appointments and communicate efficiently and compassionately.You’llbe responsible for:
• Processing referrals and booking appointments in line with clinical requirements and KPIs
• Managing patient information using patient administration systems i.e. EMIS and CERNER
• Handling telephone enquiries and coordinating communication with patients and professionals
• Accurately uploading information andmaintaininghigh data quality standards
This role will commence at Band 2, with progression to Band 3 upon successful completion of required competencies.
• Accurately record and process referrals and appointments in line with clinical triage and KPIs.
• Offer patients appointment choices while adhering to clinical requirements.
• Arrange transport and translation services as needed.
• Perform general administrative tasks including data input, letter generation, filing, scanning, photocopying, and ordering goods.
• Maintain patient records and case notes to a high standard, both manually and electronically (e.g., EMIS, CERNER).
• Handle telephone enquiries from patients, carers, professionals, and external agencies courteously and efficiently.
• Maintain confidentiality and adhere to data protection policies.
At East Lancashire Hospitals NHS Trust our vision is to be widely recognised for providing safe, personal and effective care. We currently provide high quality services and treat over 600,000 people across East Lancashire and the surrounding area. We employ over 8,000 staff, many of whom are internationally renowned and have won awards for their work.
• Accurately record and process patient referrals and appointments in line with clinical triage and KPIs.
• Ensuretimelyandaccuratedata entry into EMIS and CERNER systems.
• Offer patientsappropriate appointmentoptions and arrange transport or translation services when needed.
• Handle telephone enquiries from patients, carers, and professionals courteously and efficiently.
• Communicate appointment details via phone, email, letter, or text.
• Provide cover across services asrequired.
• Attend departmental meetings and contribute toservice improvementdiscussions.
• Adhere to Trust policies, including those related to data protection, equality, health and safety, and infection control.
• Support business continuity and major incident procedures.
• Operate within the Trust’s behavioural framework and uphold its values.
• Maintain confidentiality and adhere to data protectionand Trust policies.
This advert closes on Sunday 10 Aug 2025