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IT Service Engineer, Tech Hub - Birmingham, West Midlands County
| Dyddiad hysbysebu: | 31 Gorffennaf 2025 |
|---|---|
| Cyflog: | £43,032 bob blwyddyn |
| Gwybodaeth ychwanegol am y cyflog: | Competitive |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 14 Awst 2025 |
| Lleoliad: | Birmingham, West Midlands County, B16 8TP |
| Cwmni: | Housing 21 |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | 1126554 |
Crynodeb
Hours: Full time - 35 hours per week/70 hours over two weeks (nine-day fortnight)
Shift Pattern: Office-based, 5 days a week
Week 1: Monday - Friday 8:00 - 16:15 (30mins lunch) = 7.45 hours per day
Week 2: Monday - Wednesday 8:00 - 16:15 (30min lunch) = 7:45 hours per day, Thursday 8:00 - 16:30 (30mins lunch) = 8:00 hours, Friday NWD
Are you passionate about delivering exceptional IT support and providing a white-glove service? Join us at our Tech Hub, where you'll play a vital role in enhancing the IT experience for colleagues at our head office. This walk-up service ensures our users receive hands-on, top-tier IT assistance.
As an IT Service Engineer, you’ll provide both hands-on and remote IT support, with a strong focus on user experience. You’ll act as a technical expert and escalation point for the Service Desk, troubleshooting and resolving complex IT issues.
You’ll also support with setting up IT services for new sites, managing the deployment and fulfilment of all IT hardware, overseeing decommissioning processes, and ensuring a seamless experience for all users.
Key aspects of the role include:
Provide expert support for incidents and requests, working to tight deadlines while maintaining a customer-focused approach.
Oversee IT service setup for new sites and handle decommissioning, ensuring all assets are tracked and managed.
Act as the go-to technical expert for resolving complex issues and enhancing IT functionality.
Maintain and share extensive knowledge of IT systems and contribute to improving processes and documentation.
What we’re looking for
The essential requirements for the role include:
Previous IT Service Desk and/or IT 2nd/3rd Line Support experience
Ability to troubleshoot incidents through to resolution
Ability to communicate with technical and non-technical audiences
Experience in ticket management including categorisation, prioritisation, incident management, request management, problem management
Collaborative team member, actively supporting and assisting colleagues.
A "can-do" mindset with a customer-centric approach.
Why us?
We support our employees to do what they do best, whether that’s through flexible working, learning new skills or being part of a friendly and supportive workplace culture. We also offer a great benefits package including Blue Light Card discount, holiday trade scheme, volunteer days, Occupational Sick Pay, Occupational Maternity Pay and more.
As part of our commitment to our employees and offering flexibility, we now offer a nine-day fortnight, providing employees with the opportunity to work their hours across nine days and have a three-day weekend every other week. Further details on how this works will be discussed with successful candidates upon on offer being made.
Closing date for applications 14 August 2025
Due to the nature of this role this advert may close earlier than the closing date listed and once sufficient applications have been received. Please apply early to avoid disappointment.
Shift Pattern: Office-based, 5 days a week
Week 1: Monday - Friday 8:00 - 16:15 (30mins lunch) = 7.45 hours per day
Week 2: Monday - Wednesday 8:00 - 16:15 (30min lunch) = 7:45 hours per day, Thursday 8:00 - 16:30 (30mins lunch) = 8:00 hours, Friday NWD
Are you passionate about delivering exceptional IT support and providing a white-glove service? Join us at our Tech Hub, where you'll play a vital role in enhancing the IT experience for colleagues at our head office. This walk-up service ensures our users receive hands-on, top-tier IT assistance.
As an IT Service Engineer, you’ll provide both hands-on and remote IT support, with a strong focus on user experience. You’ll act as a technical expert and escalation point for the Service Desk, troubleshooting and resolving complex IT issues.
You’ll also support with setting up IT services for new sites, managing the deployment and fulfilment of all IT hardware, overseeing decommissioning processes, and ensuring a seamless experience for all users.
Key aspects of the role include:
Provide expert support for incidents and requests, working to tight deadlines while maintaining a customer-focused approach.
Oversee IT service setup for new sites and handle decommissioning, ensuring all assets are tracked and managed.
Act as the go-to technical expert for resolving complex issues and enhancing IT functionality.
Maintain and share extensive knowledge of IT systems and contribute to improving processes and documentation.
What we’re looking for
The essential requirements for the role include:
Previous IT Service Desk and/or IT 2nd/3rd Line Support experience
Ability to troubleshoot incidents through to resolution
Ability to communicate with technical and non-technical audiences
Experience in ticket management including categorisation, prioritisation, incident management, request management, problem management
Collaborative team member, actively supporting and assisting colleagues.
A "can-do" mindset with a customer-centric approach.
Why us?
We support our employees to do what they do best, whether that’s through flexible working, learning new skills or being part of a friendly and supportive workplace culture. We also offer a great benefits package including Blue Light Card discount, holiday trade scheme, volunteer days, Occupational Sick Pay, Occupational Maternity Pay and more.
As part of our commitment to our employees and offering flexibility, we now offer a nine-day fortnight, providing employees with the opportunity to work their hours across nine days and have a three-day weekend every other week. Further details on how this works will be discussed with successful candidates upon on offer being made.
Closing date for applications 14 August 2025
Due to the nature of this role this advert may close earlier than the closing date listed and once sufficient applications have been received. Please apply early to avoid disappointment.