ICT Trainee Service Operations Centre Support Engineer
| Dyddiad hysbysebu: | 31 Gorffennaf 2025 |
|---|---|
| Cyflog: | £29,242 bob blwyddyn |
| Gwybodaeth ychwanegol am y cyflog: | £29242 a year |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 14 Awst 2025 |
| Lleoliad: | Nuneaton, CV10 7DJ |
| Cwmni: | NHS Jobs |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | M9203-25-0025 |
Crynodeb
Provide first and second-line Service Operations Centre (SOC) and Acute support, including the analysis and diagnosis of complex hardware and software problems. Shadow experienced SOC Support Engineers. Install and configure IT hardware, software, and peripheral devices. Basic networking support and troubleshooting including patching and troubleshooting of switches and routers. Remotely support end-user estate using industry recognised software. Assist In the assessment, allocation, replacement, upgrade, and transfer of ICT equipment as appropriate. Contribute to Knowledge Management by ensuring comprehensive system documentation is created /updated using best practice standards. Assist with the coordination and decommissioning of redundant ICT equipment ensuring the Waste Electrical and Electronic Equipment(WEEE) regulations are adhered to and confidential data is secure prior to disposal. Assist to develop and maintain supporting documentation for service management as defined in the Service Catalogue. Provide advice/guidance where relevant to ICT security and observe all ICT security procedures in the performance of your duties. Respond to changes in priorities that may be required to adjust/interrupt planned schedules. Communicate complicated and difficult-to-explain ICT issues to non-technical staff/suppliers and associated peer groups. Undertake other duties to meet the changing needs and priorities of the organisations, as determined by the ICT Service Operations Team Leader and in accordance with the level and nature of the post. Provide temporary cover on the ICT Service Desk in relation to resources for example team meetings, annual leave, as requested by the ICT Team Leader. The post holder will be expected to take responsibility for their own professional development and will be supported to achieve development opportunities as appropriate. The post holder will need to be available to travel between sites in Warwickshire, as and when needed