Senior Reservationist
| Dyddiad hysbysebu: | 30 Gorffennaf 2025 |
|---|---|
| Cyflog: | £26,000 bob blwyddyn |
| Gwybodaeth ychwanegol am y cyflog: | Competitive Salary with an excellent benefits package and monthly gratuities |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 29 Awst 2025 |
| Lleoliad: | LS15 8ZB |
| Cwmni: | Daniel Thwaites PLC |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | fc14c99fca724105ab97 |
Crynodeb
We are looking for an experienced Reservationist to join our team as Senior Reservationist. Reporting to the Sales Office Manager you will have opportunity to gain exposure in one of largest revenue generating areas of the business – bedroom sales. Your role day to day will include:
Your day to day;
- Support the Sales Office Manager with the management and recruitment of the team
- Oversee bedroom reservations, group bookings and sports team bookings managing the day to day activity of the booking cycle
- To undertake KPI reporting to the agreed company standard
- To forge great relationships with agents and guests alike.
- To be familiar with all-hotel facilities and services to advise guests/clients how best to enhance their stay/visit.
- Using your knowledge of the hotels products and services respond to enquires received, providing guests/clients with proposals to best suit their needs.
- To manage bookings from the initial enquiry through to the seamless handover to the operational team on arrival of the event/stay.
- Communicate with guests/clients with warmth and hospitality to deliver an authentic and genuine experience.
- Work as part of a sales team to drive and achieve the sales targets.
Who are we looking for?
We are looking for an experienced and passionate reservationist, from a sales office who is keen to develop their career. You will have a flair for organisation, an eye for attention to detail and great communication skills.
Ideally you will have hotel experience, as well as experience working with Opera, Restaurant booking systems and Fourth Hospitality. You will have proven ability to maximise business levels, be analytical with KPI’s and reporting. We are looking for someone to turn ideas into reality for our guests and clients, always being solution focused.
In return, we are offering a rewarding role with scope for career progression along with:
- A competitive salary, negotiable dependent on experience
- Free on-site parking
- Wagestream - Ability to access up to 40% of your wages as you earn giving you more control over your finances
- 28 days annual leave (rising to 33 days after 5 years)
- Health cash plan and Employee Assistance Programme available 24/7
- Discounted Room Rates in our beautiful properties across the UK
- Discounted Friends & Family Bed & Breakfast Room Rates at out Hotels & Inns across the UK
- Complimentary membership of onsite gym
- Employee Assistance Programme
- Enhanced maternity and paternity pay
- Apprenticeships available
- Online access to high street discounts
- Life assurance & pension
- An engaging & supportive work environment
- Bespoke training & development programmes
- Great promotional opportunities