Reception Team Leader | Milton Keynes University Hospital NHS Foundation Trust
| Dyddiad hysbysebu: | 30 Gorffennaf 2025 |
|---|---|
| Cyflog: | Heb ei nodi |
| Gwybodaeth ychwanegol am y cyflog: | £27,485 - £30,162 Per annum pro rata |
| Oriau: | Rhan Amser |
| Dyddiad cau: | 29 Awst 2025 |
| Lleoliad: | Milton Keynes, MK6 5LD |
| Cwmni: | Milton Keynes University Hospital NHS Foundation Trust |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | 7386930/430-MED25-155A |
Crynodeb
Reception Team Leader
Department - Emergency department
Band 4 pro rata if part-time
Hours: 29 per week, all MKUH roles will be considered for flexible working
We are looking for pro-active, enthusiastic, compassionate individual who understands the importance of excellence in health and safety and who enjoys working as part of a team.
You must be understanding of accurate documentation within the workplace, be self-motivated be wanting to improve patient lives and be caring at all times.
The Reception Team Leader will effectively lead and support the ED reception team within the CSU (Clinical Service Unit) to ensure the smooth running of ED Reception and all administrative processes associated with it.
Leading the reception team in the delivery of the service, against agreed service standards and Key Performance Indicators (KPIs).
Planning and managing the reception staffing rota to maintain a 24-hour service. Identifying and escalating gaps in service provision.
To manage the recruitment process for all ED reception staff and provide a training schedule and training for newly appointed staff.
Conduct regular performance reviews with all reception staff to include the development of personal development plans, in line with the Trust’s appraisal policy. Ensure all staff are made aware of the training opportunities available to them.
Interview date: 03 September 2025.
The role of The Reception Team Leader will effectively lead and support the ED reception team within the CSU (Clinical Service Unit) to ensure the smooth running of the ED Reception and all administrative processes associated with it.You will be responsible for the efficient supervision and direction of the reception team, ensuring all reception duties are performed effectively and to the required standard, meeting objectives. Whilst this is a supervisor role the post holder will also provide high quality front line administrative and reception support to the Emergency Department. This involves working closely with nurses, medical staff, all Emergency Department consultants, and management team. The post holder will work as part of the Emergency Department team ensuring an efficient high quality and time service is provided. This includes providing a welcoming and professional service to patients, relatives, and all other agencies and being able to provide general non-clinical advice, such as travel expense information or assistance with lost property, directly to patients, clients, relatives or carers in a professional and supportive manner.
You will need to be flexible; staff are expected to work shift patterns, including nights where they will work independently under pressure with constant interruptions to their daily workload and exposed to conflict and sensitive issues.
Administrative and Clerical staff feel supported with flexible working at MKUH, reporting 6.82 out of 10, and a 76%feel strongly about approaching their managersregardingflexible working. (NHS Staff Survey 2024)
• Free on-site parking
• Free refreshments
• Great flexible working opportunities
• Discounted gym membership
• Lease car scheme
• Generous annual leave and pension scheme
• On site nursery (chargeable)
• Extensive staff health and well-being programme
Milton Keynes University Hospital NHS Foundation Trust, in partnership with the University of Buckingham, is a University Teaching Hospital; we conduct research and teaching on site to improve the care of our patients. The hospital is undergoing significant investment, and we are proud to be rated good by the CQC. Visit our website to catch up on our latest news.
Reception Management:
Responsible for the day-to-day supervision of the ED Reception team.
Leading the reception team in the delivery of the service, against agreed service standards and Key Performance Indicators (KPIs).
Conduct regular performance reviews with all reception staff to include the development of personal development plans, in line with the Trust’s appraisal policy. Ensure all staff are made aware of the training opportunities available to them and encourage uptake. Line management of reception team such as appraisals, 1:1s, mandatory training, annual leave, sickness management and any other HR management.
Rota Coordination:
To establish forward looking rotas to clearly identify gaps to enable them to be covered.
Identify and communicate to the senior Operational and clinical team any issues affecting the rota, providing solutions and guidance where possible.
Pro-actively manage rotas daily and manage on the day absences promptly and effectively.
Negotiate with staff in relation to flexible use of sessional commitments, to minimise use of financial resources. This may be at times with short notice where negotiation and persuasive tact is required.
Other:
Participation in the reception rota and to also cover absence when needed.
Plan and organise workload according to service needs and priorities.
Works to own initiative and escalate any issues when required.
Deputise for the Assistant Service Manager as needed.
Any other duties directed by the ED Operational Manager/ Service Manager corresponding with the post and grade.
Please refer to the job description for further details.
This advert closes on Sunday 10 Aug 2025