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Welcome Supervisor

Job details
Posting date: 30 July 2025
Hours: Full time
Closing date: 29 August 2025
Location: Ascot, Windsor & Maidenhead
Remote working: On-site only
Company: LaplandUK
Job type: Temporary
Job reference:

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Summary

Welcome Supervisor
Location: Ascot |Seasonal Role

LaplandUK is a world-class immersive Christmas experience created by top Hollywood and West End talent. Now in its 18th season, this award-winning 4-hour live adventure welcomes over 170,000 guests each year, bringing festive magic to life through powerful storytelling, breathtaking sets, and unforgettable performances.

Families begin their journey at the Woodland Check-In and Elven Bazaar—and that's where you come in.

We’re looking for organised, confident, and warm-hearted leaders to join our guest experience team as Welcome Supervisors at our Ascot site.

The Role
As a Welcome Supervisor, you’ll take ownership of the check-in and front-of-house operations. You’ll lead a team of Elves, ensuring every family is welcomed with efficiency, care, and festive cheer. From briefing your team to managing safety and staffing, you’ll set the tone for each guest’s magical journey.

Key responsibilities:

Supervise daily check-in and the Elven Bazaar, ensuring safe, smooth operations

Lead and motivate a team of Elves through daily briefings and shift support

Foster a guest-first culture while maintaining morale and high performance

Manage shift rotas, report absences, and escalate staffing concerns

Uphold accessibility and inclusion procedures across your area

Liaise with other departments to resolve issues quickly and effectively

Support VIP and PR guest visits with professionalism and attention to detail

Complete all required training and stay updated on safety and operations protocols

About You
You’re a natural leader with a calm, capable approach—even in busy environments. Whether from events, visitor attractions, theatre, or hospitality, you know how to keep operations smooth, guests happy, and your team engaged.

You’ll bring:

1+ year in a supervisory or team lead role in a guest-facing environment

Solid understanding of health & safety best practices

Strong interpersonal, communication, and team management skills

A tech-savvy mindset and comfort using rotas and digital tools

A positive, problem-solving attitude

Experience in live events or attractions is a plus

Location
Whitmoor Forest, Ascot, SL5 8BD
(Free parking available for staff)

Key Dates
Induction: Saturday 26th October 2025

Live Event: 6th November – 24th December 2025

Shifts: AM or PM (one supervisor per shift). Final rotas based on availability – strong availability required from mid-October through to Christmas Eve

Pay & Perks
£17.00 per hour

One hot meal per shift

Paid breaks

Free tea, coffee, and soft drinks

20% staff discount in LaplandUK shops (selected dates)

Free staff parking

Access to on-site canteen and refreshments

A warm, supportive team in a truly magical working environment

How to Apply
If you’re a confident team leader with a festive spirit and a passion for creating unforgettable guest experiences, we’d love to hear from you.

Apply for this job