Information Technology & Digital Transformation Officer
| Posting date: | 30 July 2025 |
|---|---|
| Hours: | Full time |
| Closing date: | 13 August 2025 |
| Location: | Conwy, Conwy County |
| Remote working: | On-site only |
| Company: | Conwy County Borough Council |
| Job type: | Permanent |
| Job reference: | REQ006728 |
Summary
Conwy has castles brimming with history, fine country houses and glorious gardens, rocky peaks of Snowdonia, unspoilt beaches and more. Value a work-life that enables you to take advantage of all Conwy has to offer?
An IT Service Desk post in Conwy's award-winning service is vacant, as the previous post holder has progressed within our team. You will take on an existing office based role, in our flagship modern build ‘Coed Pella’ in Colwyn Bay. Focusing on developing our service desk provision through industry standards and best practice. You will also build on the work already carried out by the team and mentor others.
Keen to develop and assist in the delivery of IT & Digital Services to the Council’s 2500+ users? We also offer the following - a career progression structure, the opportunity to study for an IT Degree, industry standard and other qualifications, buddying and skills share.
Full details of the role can be found in the Job Description and Person Specification. The Service Desk is currently supported from 9-5pm, with the opportunity for some flexible working across the team.
Mae gan Gonwy gestyll sy’n llawn hanes, tai gwledig a gerddi hyfryd, copaon creigiog Eryri, traethau digyffwrdd a mwy. Ydych chi’n gwerthfawrogi cydbwysedd rhwng bywyd a gwaith sy’n eich galluogi chi i fanteisio ar bopeth sydd gan Gonwy i’w gynnig?
Mae swydd wag wedi codi ar gyfer y Ddesg Gwasanaeth TG yng ngwasanaeth sydd wedi ennill gwobrau Conwy, gan fod deiliad blaenorol y swydd wedi symud ymlaen o fewn ein tîm. Byddwch yn ymgymryd â rôl bresennol sydd wedi’i lleoli yn y swyddfa, yn ein hadeilad modern ‘Coed Pella’ ym Mae Colwyn. Byddwch yn canolbwyntio ar ddatblygu ein darpariaeth desg gwasanaeth trwy safonau diwydiant ac arfer gorau. Byddwch hefyd yn adeiladu ar y gwaith sydd eisoes wedi’i wneud gan y tîm ac yn mentora eraill.
Ydych chi’n awyddus i ddatblygu ac asesu darpariaeth TG a Gwasanaethau Digidol i 2500+ o ddefnyddwyr y Cyngor? Rydym hefyd yn cynnig y canlynol - strwythur datblygiad gyrfaol, y cyfle i astudio ar gyfer Gradd mewn TG, cymwysterau safonol y diwydiant a chymwysterau eraill, cynllun cyfeillio a rhannu sgiliau.
Mae manylion llawn y swydd i'w gweld yn y Swydd-ddisgrifiad a Manylion am yr Unigolyn. Mae’r Ddesg Gwasanaeth ar hyn o bryd yn gweithredu rhwng 9am a 5pm, gyda’r cyfle i weithio’n hyblyg ar draws y tîm.
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