QuickSTAT Customer Service Agent
| Dyddiad hysbysebu: | 29 Gorffennaf 2025 |
|---|---|
| Oriau: | Llawn Amser |
| Dyddiad cau: | 28 Awst 2025 |
| Lleoliad: | Colnbrook, SL3 0AE |
| Cwmni: | Kuehne + Nagel |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | 3208-43554284 |
Crynodeb
Kühne + Nagel (AG & Co.) KG
Are you ready to be the hero in the fast-paced world of logistics?
In this role you will handle and monitor all QuickSTAT Operational activities ensuring compliance with all agreed company policies. You will monitor all QuickSTAT live network activities ensuring adherence to agreed rate structures and pricing policies.
How you create impact
- Processing of consignment orders from clients via email, telephone and via Quick’s online booking portal Quickonline, (which includes routing, classifying of service type, establishing a deadline and printing the job order.
- Managing the green light approval process for consignments destined to non EU destinations.
- Assist in providing clients with continuous status notifications and performing the necessary follow-up’s (which includes relaying details pertaining to flight and customs delays, proof of deliveries, additional charges, resolutions, etc).
- Monitoring and actioning of client emails via the shared mailbox’s.
- Ensure compliance with company policies and procedures. Calculating and arranging the positioning of suitable temperature controlled packaging & logger supplies.
- Calculating and arranging the positioning of suitable temperature controlled packaging & logger supplies.
- Tracking and tracing consignments and providing the client with status updates throughout transit. Process client’s daily reports and manifests.
What we would like you to bring
- Negotiation and problem solving skills.
- Teamwork skills and strong self-motivation ability.
- Good numeric / financial ability.
- Ability to work successfully under pressure
- Good computer skills, Word / Excel / PowerPoint
What's in it for you
If you would like to become a valued member of our team, we will make sure that you’re rewarded for your commitment and expertise. You can join the contributory Kuehne + Nagel pension plan and enjoy our Route 2 Rewards scheme which offers everything from discounts, benefit information, recognition and its own wellbeing center. We care for our colleagues (and their immediate family) with our employee assistance program providing access to 24/7 GP, legal and financial advice along with mental health counselling. All of this to help you live a happier and healthier life As proud holders of the Gold Covenant, we are a forces-friendly employer who recognize the skills, expertise and value service leavers bring to our organization
Are you ready to be the hero in the fast-paced world of logistics?
In this role you will handle and monitor all QuickSTAT Operational activities ensuring compliance with all agreed company policies. You will monitor all QuickSTAT live network activities ensuring adherence to agreed rate structures and pricing policies.
How you create impact
- Processing of consignment orders from clients via email, telephone and via Quick’s online booking portal Quickonline, (which includes routing, classifying of service type, establishing a deadline and printing the job order.
- Managing the green light approval process for consignments destined to non EU destinations.
- Assist in providing clients with continuous status notifications and performing the necessary follow-up’s (which includes relaying details pertaining to flight and customs delays, proof of deliveries, additional charges, resolutions, etc).
- Monitoring and actioning of client emails via the shared mailbox’s.
- Ensure compliance with company policies and procedures. Calculating and arranging the positioning of suitable temperature controlled packaging & logger supplies.
- Calculating and arranging the positioning of suitable temperature controlled packaging & logger supplies.
- Tracking and tracing consignments and providing the client with status updates throughout transit. Process client’s daily reports and manifests.
What we would like you to bring
- Negotiation and problem solving skills.
- Teamwork skills and strong self-motivation ability.
- Good numeric / financial ability.
- Ability to work successfully under pressure
- Good computer skills, Word / Excel / PowerPoint
What's in it for you
If you would like to become a valued member of our team, we will make sure that you’re rewarded for your commitment and expertise. You can join the contributory Kuehne + Nagel pension plan and enjoy our Route 2 Rewards scheme which offers everything from discounts, benefit information, recognition and its own wellbeing center. We care for our colleagues (and their immediate family) with our employee assistance program providing access to 24/7 GP, legal and financial advice along with mental health counselling. All of this to help you live a happier and healthier life As proud holders of the Gold Covenant, we are a forces-friendly employer who recognize the skills, expertise and value service leavers bring to our organization