Warning
Mae'r hysbyseb swydd hon wedi dod i ben ac mae'r ceisiadau wedi cau.
Booking Team Senior Clerical Officer
| Dyddiad hysbysebu: | 29 Gorffennaf 2025 |
|---|---|
| Cyflog: | £24,937.00 i £26,598.00 bob blwyddyn |
| Gwybodaeth ychwanegol am y cyflog: | £24937.00 - £26598.00 a year |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 12 Awst 2025 |
| Lleoliad: | Stockport, SK2 7JE |
| Cwmni: | NHS Jobs |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | C9362-25-0662 |
Crynodeb
Main Duties and Responsibilities Register referrals from all sources on the patient administrative system (PAS) and book appointments in accordance with clinical need and within local and national targets. Telephone patients to offer appointment dates and times, in accordance with consultant prioritisation, Trust standards and NHS targets, using PAS and the national E-Referral Service systems to record appointments made Manage the Envoy reminder service responses. Offer appointments to suspect cancer and other urgent patients according to Trust standards and within NHS target times and recording the data on the Somerset database Manage and monitor all patients waiting for an appointment on the Outpatient Waiting List Scan/upload all new referrals to the Evolve scanning system Answer general telephone enquiries, taking responsibility for callers or forwarding calls to the relevant department Respond verbally to complaints in a polite and professional manner seeking to find a resolution on behalf of the caller. Those which cannot be resolved to be passed to a manager or other departments in the Trust for action Input, monitor and manage patient information on various IT systems Discharge old and expired episodes on PAS, completing and updating the patients pathway Liaise with referrers/ GP practices regarding incorrect patient information or referrals Liaise with multidisciplinary internal teams regarding clinic utilisation Cancelling clinics for clinical staff leave including emergency cancellations Escalating concerns and lack of capacity to the relevant business groups The Trust is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment and promote safeguarding by implementing the Trusts policies and procedures, acting promptly on concerns, communicating effectively and sharing information appropriately. Please note: This vacancy may close earlier than the advertised date and time if sufficient applications are received.