Reservations Coordinator
| Posting date: | 29 July 2025 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | Competitive Salary plus excellent company benefits & perks. |
| Hours: | Full time |
| Closing date: | 28 August 2025 |
| Location: | EH11 4DH |
| Company: | Apex Hotels |
| Job type: | Permanent |
| Job reference: | d120fbf37cd2489c85ad |
Summary
Why Join Apex Hotels ?
You will receive a warm welcome into the Apex family on joining us as a Reservations Coordinator .We genuinely care about our guests and each other and we show this through our family values of Trust, Passion, Friendliness and Teamwork. It is these values that support you to be yourself here at Apex Hotels. By bringing your own personality, passion, and ideas to the role, you will add a new dynamic to our innovative and supportive Reservations Team. We believe it is our personality, style and friendliness that makes Apex Hotels.
Role Overview:
As Reservations Coordinator you will work in our central reservations department being the first point of contact with our customers.You will deal with enquiries for bookings in our 4 star hotels You will work within our Head Office function aiming to turn those into confirmed bookings.You will have an excellent telephone manner, a friendly personality and have excellent accuracy and attention to detail in all aspects of your work. You must also have excellent administration skills as well as organisation skills.
Main Responsibilities:
We are looking for a Reservations Coordinator who is warm and friendly, has a can-do attitude and puts our guests at the heart of everything we do. Your responsibilities will include:
- Dealing with all incoming calls and aiming to convert all enquiries into confirmed accommodation bookings.
- This role is very customer focused and requires excellent customer service at all times.
- With a warm and friendly telephone manner you will handle enquiries promptly and efficiently with the overall goal of maximising sales and room occupancy rates.
- Previous experience of working in a call centre or on the phone would be highly desirable.
- Previous experience of working with Infor Hotel Management System would be an advantage but is not essential as full training will be given.
You will work with great people, enjoy your time at work, develop new friendships, networks, and skills, and of course you will also receive a competitive rate of pay and a generous range of employee benefits which includes:
- 30 days holiday
- Training and development from day one
- Employee events and celebrations
- Inhouse company interactive employee communication APP
- Entry to our state-of-the-art gym and pools
- Healthy meals to enjoy while you're working.
- Access to an external Employee Assistance Programme
- Financial Wellbeing App Wagestream, allowing you the flexibility to get paid earlier than your normal monthly pay date.
- £200 referral bonus when your friends or family join the team.
Following your first successful 3 months, you’ll also receive ……
- Access to our discounts and wellbeing platform “Treat Yourself Here”, unlocking savings and experiences for you and your family.
- Involvement in our employee of the quarter and annual recognition schemes
- Long service recognition
- Probation pass and annual anniversary complimentary guest experience overnight stay and dinner for two
- 50% discount in our restaurants
- Cycle to Work Scheme
- Discounted room rates for employees, friends, and family
- Spa treatments and product discounts
- Life Assurance cover
We encourage you to bring your true self to work. We’ll provide great training and development opportunities, allowing you to flourish in a fulfilling career, reaching your dreams and aspirations. Our family can never be too big, there’s a place here for you. We have one ask - that you bring your personality, ideas, and spark. We’re an innovative, thriving business and we want you to be part of our exciting journey.
if you are interested,Click Apply . We look forward from hearing from you.