Client Services Manager
| Posting date: | 29 July 2025 |
|---|---|
| Salary: | £30,200 per year |
| Additional salary information: | £30,200 per annum plus great benefits! |
| Hours: | Full time |
| Closing date: | 28 September 2025 |
| Location: | Exeter (Prospect House), EX4 4EY |
| Company: | Home Group Limited |
| Job type: | Permanent |
| Job reference: | 251247 |
Summary
Client Services Manager
Exeter
Permanent, full time (37.5 hpw),
Salary £30,200 per annum and great benefits including Health Cash Plan?
On call shift payment of £14.30 per session
Home, a place where you belong
Want to lead a team that really cares and empowers customers to live their best life?
Join us at Home Group as a Client Services Manager and lead our Exeter Temporary Accommodation and Assessment Team. You'll manage our 19-bed hostel, supporting customers experiencing street homelessness. This is your chance to unleash the potential in our colleagues, delivering excellent outcomes for our customers!
What?s in it for you?
- 34 days leave (including bank holidays and a "me day")
- Paid time off for volunteering
- Matching pension contributions (up to 7%)
- Health cash plan (save up to £1140 yearly)
- Career development and training
- Supermarket discounts and travel expenses
Colleagues really matter to us, that?s why we?re the?10th?Best place in the UK for Wellbeing
Typical day as a Client Service Manager
- Lead a team of housing concierge and support coordinators to deliver person-centred, quality housing support.
- Manage individual and team performance You must be resilient, thrive under pressure and be assertive on dealing constructively with challenges.
- Act as Safeguarding lead and ensure health and safety checks and risk assessments are completed and recorded.
- Promote the service to referring agencies and self-referring customers, raising visibility and brand presence in the community.
- Ensure service quality through KPIs and customer satisfaction surveys
You?ll go home every day knowing that you have helped change our customers lives for the better, here, working for one of the top ten Great Place to Work in the UK!
You have
- Great people skills and a collaborative approach
- Experience of managing supported or care environments; experience in housing management is desirable
- Strong IT skills and willingness to learn internal systems
We are not able to sponsor you for this role due to certificate limits.? This remains under regular review.
Job details
- 8 days service based over a 14-day rolling rota, including evenings and weekends
- Enhanced DBS check required (we pay for it)
- You must have strong IT skills, able to use Microsoft Office suite and be willing to learn our internal systems.
Find out more
Click APPLY NOW to see our Client Services Manager job description, find out about?us and for help to apply. Sometimes we close a job early, so don?t delay or you might miss out. ?
Finally, do let us know if there?s anything we can do, to help you shine in our process by making reasonable adjustments at recruitment@homegroup.org.uk
Proud member of the Disability Confident employer scheme