Senior Workplace Coordinator
| Posting date: | 29 July 2025 |
|---|---|
| Hours: | Full time |
| Closing date: | 28 August 2025 |
| Location: | DN1 1QU |
| Company: | Mitie |
| Job type: | Permanent |
| Job reference: | 79972 |
Summary
This is an integral role in the delivery of FM services and in maintaining high standards of service throughout the North East based in Doncaster; acting as an ambassador for both MITIE and Network Rail.
You will be accountable for the FM services delivery across the Network Rail sites as well as being responsible for all FM communication to the Network Rail colleagues. You are a key part of every customer's journey and experience whilst in the building and are an ambassador to exceptional customer service.
Establishing great relationships with our Customers and inspiring the team to take full ownership of all FM services are key to this role as well as driving the FM Customer service agenda across our service teams. By doing so, this role will make a real contribution to making Network Rail's workplace a fantastic working environment.
You will facilitate and manage the delivery of specific FM services within designated areas of Network Rail. Providing a positive, professional and seamless link between FM teams and various supply partner teams, Network Rail colleagues and their visitors. As a highly motivated co-ordinator the key focus for this role will be to create a single and visual point of contact for employees regarding all day to day FM service requirements, providing exceptional customer service, building strong relationships & communication streams between colleagues and the FM teams, while maintaining an approach of continuous development.
You will attend all sites throughout Doncaster in the absence of the other senior workplace coordinator and be available daily at your designated site on the day between 08.00hrs and 17.00hrs, on occasions you may need to attend earlier or stay later due to contractor visits and meetings. You will also be required to take any phone calls in the evening or at weekend where an emergency has occurred at site so that any incident can be dealt with in a timely manner and any information updates provided to the senior management team.
You will be accountable for the FM services delivery across the Network Rail sites as well as being responsible for all FM communication to the Network Rail colleagues. You are a key part of every customer's journey and experience whilst in the building and are an ambassador to exceptional customer service.
Establishing great relationships with our Customers and inspiring the team to take full ownership of all FM services are key to this role as well as driving the FM Customer service agenda across our service teams. By doing so, this role will make a real contribution to making Network Rail's workplace a fantastic working environment.
You will facilitate and manage the delivery of specific FM services within designated areas of Network Rail. Providing a positive, professional and seamless link between FM teams and various supply partner teams, Network Rail colleagues and their visitors. As a highly motivated co-ordinator the key focus for this role will be to create a single and visual point of contact for employees regarding all day to day FM service requirements, providing exceptional customer service, building strong relationships & communication streams between colleagues and the FM teams, while maintaining an approach of continuous development.
You will attend all sites throughout Doncaster in the absence of the other senior workplace coordinator and be available daily at your designated site on the day between 08.00hrs and 17.00hrs, on occasions you may need to attend earlier or stay later due to contractor visits and meetings. You will also be required to take any phone calls in the evening or at weekend where an emergency has occurred at site so that any incident can be dealt with in a timely manner and any information updates provided to the senior management team.