2094 - Support Services Administrator
| Dyddiad hysbysebu: | 29 Gorffennaf 2025 |
|---|---|
| Cyflog: | £24,300 i £29,700 bob blwyddyn |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 13 Awst 2025 |
| Lleoliad: | King's Lynn |
| Gweithio o bell: | Hybrid - gweithio o bell hyd at 5 ddiwrnod yr wythnos |
| Cwmni: | Construction Industry Training Board |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | 2094 |
Crynodeb
Are you passionate about delivering exceptional customer service and supporting learners on their journey to success? CITB is looking for a proactive and detail-oriented Support Services Administrator to join our team in Bircham Newton.
In this dynamic role, you’ll be at the heart of our training operations working with multiple different teams across the college. You will be responsible for ensuring smooth administrative processes and a positive experience for learners, colleagues, and visitors.
About the Role
Role: Support Services Administrator
Location: Bircham Newton, King’s Lynn, Norfolk, PE31 6RH – please note this is a rural location with limited public transport
Hours of Work: Full-time (35 hours per week)
Working Pattern: Monday - Thursday 08.45-17.00 Friday 09.00 - 16.00 (5 days per week in the office)
Contract: Permanent
Grade: TM2
Target Salary: £27,810 per annum
Closing Date: Midnight Wednesday 13th August 2025
Interview Dates: Wednesday 20th and Thursday 21st August 2025. Please note interviews will be in person at our college in Bircham Newton.
What You’ll Be Doing:
Provide timely and efficient customer service to both internal and external stakeholders
Accurately complete a wide range of administrative tasks and maintain records to support training delivery
Proactively plans activities and prioritizes workloads to achieve deadlines
Upload learner requirements to internal systems to enable progression to EPA within set timescales
Use internal and external systems in line with CITB, awarding organisation, funding, and scheme requirements
Supervise and invigilate learner assessments and exams, ensuring compliance with all relevant regulations
Manage learner registrations, enrolments, qualification claims, and data updates in accordance with awarding body requirements
Collaborate with colleagues to ensure seamless coverage during absences
Support purchasing activities to ensure timely availability of materials and resources
Respond to enquiries and work collaboratively to find solutions
Attend team meetings, workshops, and training sessions to stay current with industry changes
Promote and maintain a safe, inclusive, and supportive learning environment
Be flexible to work at other sites such as Erith or Inchinnan to attend training or meetings
Your Experience:
NVQ Level 3 in Business Administration, Customer Service, or equivalent experience
Minimum of 3 GCSEs (or equivalent) including Maths and English
Intermediate proficiency in Microsoft Office applications, including competence in Excel
Confident using databases and previous experience using Aptem LMS would be an advantage
Excellent communication and customer service skills
Strong attention to detail and problem-solving abilities
Self-motivated, well-organised, and able to work independently
Effective team player with a professional and enthusiastic approach
Ability to interpret and share information clearly
Experience working in an educational setting would be an advantage
Understanding of certification schemes in construction training would be an advantage
*For full details, please refer to the Role Profile.
What You’ll Get in Return:
We look after our instructors like they look after their rigs!
Free onsite lunch
Free onsite parking
Free onsite gym
25 days holiday + bank holidays
Christmas shutdown
Flexible benefits, including ability to purchase additional leave
Generous pension scheme (up to 9% employer contribution)
Life assurance
2 paid volunteering days per year
Employee Assistance Programme
We Care 24/7 GP Service
Why Join CITB?
At CITB, we’re dedicated to shaping the future of the construction industry by supporting learners and professionals across the UK. You’ll be part of a supportive team that values collaboration, innovation, and personal growth.
Safer Recruitment
CITB is committed to safeguarding and promoting the welfare of vulnerable adults, children and young people. Candidates must be willing to undergo the requisite pre-employment vetting checks and procedures, including checks with past employers and the Disclosure and Barring Service. An enhanced DBS with children’s barred list is required for this post.
During the shortlisting process, CITB may consider carrying out an online search on shortlisted candidates as part of its due diligence.
In this dynamic role, you’ll be at the heart of our training operations working with multiple different teams across the college. You will be responsible for ensuring smooth administrative processes and a positive experience for learners, colleagues, and visitors.
About the Role
Role: Support Services Administrator
Location: Bircham Newton, King’s Lynn, Norfolk, PE31 6RH – please note this is a rural location with limited public transport
Hours of Work: Full-time (35 hours per week)
Working Pattern: Monday - Thursday 08.45-17.00 Friday 09.00 - 16.00 (5 days per week in the office)
Contract: Permanent
Grade: TM2
Target Salary: £27,810 per annum
Closing Date: Midnight Wednesday 13th August 2025
Interview Dates: Wednesday 20th and Thursday 21st August 2025. Please note interviews will be in person at our college in Bircham Newton.
What You’ll Be Doing:
Provide timely and efficient customer service to both internal and external stakeholders
Accurately complete a wide range of administrative tasks and maintain records to support training delivery
Proactively plans activities and prioritizes workloads to achieve deadlines
Upload learner requirements to internal systems to enable progression to EPA within set timescales
Use internal and external systems in line with CITB, awarding organisation, funding, and scheme requirements
Supervise and invigilate learner assessments and exams, ensuring compliance with all relevant regulations
Manage learner registrations, enrolments, qualification claims, and data updates in accordance with awarding body requirements
Collaborate with colleagues to ensure seamless coverage during absences
Support purchasing activities to ensure timely availability of materials and resources
Respond to enquiries and work collaboratively to find solutions
Attend team meetings, workshops, and training sessions to stay current with industry changes
Promote and maintain a safe, inclusive, and supportive learning environment
Be flexible to work at other sites such as Erith or Inchinnan to attend training or meetings
Your Experience:
NVQ Level 3 in Business Administration, Customer Service, or equivalent experience
Minimum of 3 GCSEs (or equivalent) including Maths and English
Intermediate proficiency in Microsoft Office applications, including competence in Excel
Confident using databases and previous experience using Aptem LMS would be an advantage
Excellent communication and customer service skills
Strong attention to detail and problem-solving abilities
Self-motivated, well-organised, and able to work independently
Effective team player with a professional and enthusiastic approach
Ability to interpret and share information clearly
Experience working in an educational setting would be an advantage
Understanding of certification schemes in construction training would be an advantage
*For full details, please refer to the Role Profile.
What You’ll Get in Return:
We look after our instructors like they look after their rigs!
Free onsite lunch
Free onsite parking
Free onsite gym
25 days holiday + bank holidays
Christmas shutdown
Flexible benefits, including ability to purchase additional leave
Generous pension scheme (up to 9% employer contribution)
Life assurance
2 paid volunteering days per year
Employee Assistance Programme
We Care 24/7 GP Service
Why Join CITB?
At CITB, we’re dedicated to shaping the future of the construction industry by supporting learners and professionals across the UK. You’ll be part of a supportive team that values collaboration, innovation, and personal growth.
Safer Recruitment
CITB is committed to safeguarding and promoting the welfare of vulnerable adults, children and young people. Candidates must be willing to undergo the requisite pre-employment vetting checks and procedures, including checks with past employers and the Disclosure and Barring Service. An enhanced DBS with children’s barred list is required for this post.
During the shortlisting process, CITB may consider carrying out an online search on shortlisted candidates as part of its due diligence.