Customer Service Controller (Operations - Customer/Administration)
| Dyddiad hysbysebu: | 29 Gorffennaf 2025 |
|---|---|
| Cyflog: | £20,000 i £30,000 bob blwyddyn |
| Gwybodaeth ychwanegol am y cyflog: | £28,809 |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 26 Awst 2025 |
| Lleoliad: | E17 4JF |
| Cwmni: | Morgan Sindall Property Services |
| Math o swydd: | Cytundeb |
| Cyfeirnod swydd: | MSPS194465 |
Crynodeb
12 months Fixed Term - Full Time
40 Hours
We are looking to recruit a Customer Service Controller to join our team in Waltham Forest.
About the Role
We're looking for those who can take ownership and responsibility for today’s schedule of appointments and proactively manage the schedule and resources to ensure we keep the promises we have made to customers
You’ll deal with complex repairs, demanding customers and those who have suffered service failure, to contain issues and maintain customer satisfaction, and will oversee the jobs allocated to Sub-contractors to ensure the customer receives the same level of service as they would if a MSPS operative was delivering the work.
Ensuring the scheduling process is delivering maximum productivity, you’ll understand the case workload and alert the Team Leader to issues requiring intervention.
About You
Candidates will have good working knowledge of Microsoft Office, with strong administration, organisational and communication skills, both written and verbal. With excellent customer service skills, you’ll have previous experience within the repairs and maintenance sector or a trade-based background, with good problem solving skills.
Benefits
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Profit Share Discretionary Annual Bonus Scheme
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26 Days Holiday plus Bank Holidays
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Enhanced Pension Plan
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Westfield Healthcare Cash Plan (24hr GP, dental, optical, physio and more)
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Life Assurance & Accident Cover
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Share Save
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Enhanced Maternity & Paternity Pay
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Work Perks Discounts & Vouchers
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Buy & Sell Holiday Schemes
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Flexible Working & Flexible Bank Holidays
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Cycle to Work
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Volunteering (2 days paid)
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Learning & Development Opportunities
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Extensive Wellbeing Support, including EAP
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Loyalty & Values Awards
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Funded Professional Subscription
About Us
Morgan Sindall Property Services provide integrated asset management for housing associations and local authorities, focusing on improving the living conditions of residents and leaving a lasting legacy in the communities we serve. Our services include, responsive repairs, void refurbishments, compliancy services and planned maintenance works.
With over 1000 employees, we focus on a culture which puts people at the core of everything we do, encourages innovative thinking and always puts our customer first.
Build your career with a leading property services company, where we recognise that diversity of thought and talented people are key to our success.
MSPS are proud to support the resettlement of armed forces personnel
We shortlist and interview for our roles throughout the duration of the advert. Therefore, we would encourage you to submit your application as soon as possible to avoid disappointment. We reserve the right to close any of our adverts prior to the stated closing date should we have a high volume of appropriate candidates.
Aelod balch o'r cynllun cyflogwyr Hyderus o ran Anabledd