Digital Support Officer
| Posting date: | 28 July 2025 |
|---|---|
| Salary: | £32,602.00 to £39,686.00 per year |
| Additional salary information: | £32602.00 - £39686.00 a year |
| Hours: | Full time |
| Closing date: | 10 August 2025 |
| Location: | St Albans, AL3 5TL |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | C9367-25-0648 |
Summary
This role requires a person with a drive to provide a high level of customer service, great phone and live chat skills, the ability to multi-task using several clinical and non-clinical computer systems and great problem-solving skills to resolve incidents at first point of contact. Working as part of the Digital Support Team the Digital Support Officer will be responsible for providing business support, configuration for systems and mobile phones as well as data quality for a number of IT systems, specialising in the Trusts EPR (Electronic Patient Records). The post holder will act as the first point of contact for all staff for support and management of clinical systems. They will be supporting other teams within the Digital Department to improve the use of clinical applications and data quality to help support the service delivery and organisational objectives. As part of the role the post holder will also be, processing orders and liaising with the Trusts IT shared service and external partners to ensure all staff are provided with the appropriate access and equipment. All staff should comply with the Trusts Anti-Discriminatory Statement, Employee Charter, Trust Policies and Procedures, Code of Conduct and Equality and Diversity.