Senior IT Service Manager
| Dyddiad hysbysebu: | 28 Gorffennaf 2025 |
|---|---|
| Cyflog: | £55,557 i £66,058 bob blwyddyn |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 10 Awst 2025 |
| Lleoliad: | LS2 7UA |
| Cwmni: | Government Recruitment Service |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | 417039/2 |
Crynodeb
Our aim is to provide a modern, reliable and flexible Identity Service that enable simple and secure access to the organisation’s systems, data, and devices. This is delivered using industry best practices, with a strong emphasis on user experience, resilience, and security.
In addition to supporting human users, the Identity Services team also manages non-human identities. This includes the use of Public Key Infrastructure (PKI) and Certificate Life-cycle Management (CLM) to secure machine-to-machine communication and supporting modern digital workloads.
Identity Services are foundational to DWPs ability to operate securely and efficiently. They underpin every digital interaction and are essential for meeting compliance requirements, protecting sensitive data, and enabling seamless collaboration. Without robust identity and access management, the wider digital environment cannot function safely or effectively.
In summary, the Senior IT Service Manager for Identity Services ensures the effective operation of cores access and Identity Services used by all users, applications, and devices – both human and non-human. through strong service leadership and coloration, the role supports a secure, modern, and user-focused digital environment, playing a key part in the success of the wider Department.
Identity Services are at the core of the organisation’s digital infrastructure, providing secure and reliable access to systems, data, and devices for all users - human and non-human. These services underpin critical operations, enable modern ways of working and protect the enterprise against security threats.
As part of our continued investment in Identity Services, we are expanding our leadership structure to strengthen operational delivery and future-proof our capabilities. We a seeking a Senior IT Service Manager to join a growing and strategically important team.
This vacancy arises from the formalisation and scaling of our Identity Services operating model. In response to increasing demand, complexity, and transformation initiatives, we are improving our product aligned team structure that provides clearer ownership and stronger focus across key areas of identity.
The Senior IT Service Manager will be one of three service managers, each aligned to a specific domain:
- Identity Access Management (IAM) Service (authentication and authorisation)
- Public Key Infrastructure (PKI) and Certificate Life-cycle Management (CLM) (non-human identities, certificates and key infrastructure)
- Business As Usual (BAU) Operations & Incident Support (core service operations, incident and problem management)
Although each service manager is aligned to a specific domain, the role offers the opportunity to support across all three areas as needed, working in close collaborations with peers. This flexibility ensures a cohesive approach to service management and strengthens the overall performance of Identity Services.
The Identity Service team operates under a product model, led by a Product Owner and supported by Lead Architect, Lead Engineer, Lead Project Manager, Business Analyst, 3 Senior Service Managers and supporting staff across each function.
You will have line management responsibilities for a small team withing your domain, contributing to a wider team of 24 across the Identity Service function, you will work alongside other Senior Service Mangers to ensure delivery and improvement across all Identity Services.
The Senior IT Service Manager for Identity Services is a senior operational leadership role responsible for ensuring the effective and secure delivery of Identity Service across DWP. Through collaboration and strong service management, you will help enable seamless, secure access to critical systems, ensuring the foundation of trust and security in all digital interactions.
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