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Assistant Patient Services Co-ordinator (XN04)
| Dyddiad hysbysebu: | 28 Gorffennaf 2025 |
|---|---|
| Cyflog: | £26,530 i £29,114 bob blwyddyn |
| Gwybodaeth ychwanegol am y cyflog: | £26530 - £29114 a year |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 18 Awst 2025 |
| Lleoliad: | Leeds, LS1 3EX |
| Cwmni: | NHS Jobs |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | C9298-AMS-323B |
Crynodeb
This is for 2 x posts Assistant Patient Service Co-Ordinator and Cancer Pathway Navigator. Essential core behaviours and skills include: The post-holder will be expected to be diplomatic, self-motivated and enthusiastic with a professional attitude. The post holder will be expected have a clear understanding and know how of how MDTs run and will be able to manage. The post holder will be expected to gather and confidently present clear and concise information regarding service updates within their realm to management. The post-holder will be expected to be a good team player, with the ability to work flexibly in a diverse and demanding environment to meet the evolving needs of the department. To support and guide their team, including the development of an induction programme for new members of staff. To provide a high standard confidential, effective and accurate administration service. Communicate sensitively and effectively with patients, relatives, colleagues, and all other healthcare professionals themselves and through management of their staff. Respect the working environment, to be responsible for ones own acts and omissions in relation to Health & Safety. Responsible for appropriate use of equipment within the working environment. A willingness to undergo all training requirements necessary for the post. The post-holder is expected to be honest, fair and consistent in their approach and to accept responsibility for ones own achievements, acts and omissions. Respect confidentiality in line with National, Trust and local policies. and guidelines. A positive and professional attitude. Committed to providing the highest quality of administrative support themselves and through management of their staff. To promote, support and work towards the delivery and achievement of the Trusts and departments objectives. Maintain and improve quality of service. A business-like appearance. Commitment to own personal & professional development as agreed with their line manager. Commitment to their teams personal & professional development. 6. CORE KNOWLEDGE AND UNDERSTANDING Essential core knowledge and understanding to include: The post holders will understand and have knowledge of the routine, urgent RTT Pathways as well as planned and the patients which may be referred into Endoscopy this route. The post holder with have clear understanding of the Cancer Pathway and the national targets. They will be expected to support the team in achieving these targets. The post-holder to possess a good standard of written and spoken English. Basic computer literacy and willingness to further computer skills. A thorough understanding of all policies and procedures governing the Trusts approach and delivery to Patient Administration. An understanding of team management and the policy and procedures governing the Trusts approach to managing staff. 10. PRINCIPAL DUTIES & AREAS OF RESPONSIBILITY Staff Supervision Coordinate the day-to-day activities of a team of administrative staff including clerical officers, apprentices and supervisors. To maintain regular communications with all staff to ensure they all receive and participate in briefings and are aware of knowledge and information relating to them and their role. To be actively involved in the recruitment process. To ensure that joint working and close co-operation is developed and maintained with staff both internal and external, providing the clinical/operational services to maintain a complete and seamless service to patients. Continually review staffing levels and ensure there is adequate cover for staff during periods of absence or flexible working practices in order to maintain a quality service. Train and supervise members of their team in all aspects of patient administration service and exceptional customer service, motivating, improving performance and promoting team values to achieve required outcomes. Contribute to the identification and planning of development needs for the team and individuals. Contribute to the assessment of staff performance against objectives and be responsible for the performance development reviews of individuals. On a day-to-day basis support individual learning and development. Other duties will include pathway management, this means completing weekly and monthly performance reviews and feeding this back to management. Employing plans and preventive measures to achieve performance targets. Liaise with MDT and the Cancer Board to keep up to date with the is changing rules and regulations to ensure patients are seen in a safe and timely manner.