Case Worker (Contact, Assessment and Resolution Team)
| Dyddiad hysbysebu: | 25 Gorffennaf 2025 |
|---|---|
| Cyflog: | £26,918 i £29,616 bob blwyddyn |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 10 Awst 2025 |
| Lleoliad: | Fareham, Hampshire |
| Gweithio o bell: | Hybrid - gweithio o bell hyd at 4 ddiwrnod yr wythnos |
| Cwmni: | Hampshire County Council |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | HCC621843 |
Crynodeb
Joining our Contact, Assessment and Resolution Team (CART) as a Case Worker, using your compassionate communication skills and surrounded by a supportive team of skilled practitioners, you’ll provide people with support and guidance to maximise their independence and wellbeing.
Our team is the first point of contact for people looking for advice and support from Adults’ Health and Care, handling nearly 100,000 enquiries a year by telephone, online forms and web chat. In line with our Care Act (2014) duties, and using a strengths-based approach, we identify support networks, signpost people to alternative community resources, and consider needs that could be best met by Adults Services, including through the means of occupational therapy equipment and services.
What you’ll be doing:
• Responding to incoming enquiries by telephone, online referrals and web chat, and understanding when to escalate cases to the management team.
• Completing wellbeing checks using a strengths-based approach and assessing needs that could be met through the provision of occupational therapy equipment services.
• Providing signposting where appropriate, directing individuals to the relevant team or partner agency.
• Achieving performance targets on the number of calls, online referrals and web chat enquiries you complete, as well as the quality of your responses.
What we’re looking for:
• Confident telephone communication skills, and the ability to ‘type and talk’.
• Sound IT and record-keeping skills.
• Flexibility and adaptability.
• Commitment to demonstrating our values and behaviours, showing compassion, empathy and respect.
• Awareness of the Care Act (2014) or willingness to research ahead of the interview.
Why join us?
• Career growth: Our experienced Case Workers can be considered for our occupational therapy or social work apprenticeship schemes, leading to a career as a Qualified Occupational Therapist or Social Worker.
• Professional development: Comprehensive initial 8-week office-based induction, followed by continuous learning, mentoring and supportive supervision.
• Work-life balance: Enjoy a fulfilling career with a good balance between work and home life.
• Employee support: Access to Health Assured's comprehensive Employee Assistance Programme to support your physical and mental wellbeing, including 24/7 telephone support, a suite of online resources, and legal and financial advice.
• Competitive benefits package: Including generous annual leave entitlement, occupational sick pay, and access to the Local Government Pension Scheme.
Your working hours will be Monday-Friday 08:30 - 17:00, with a 16:30 finish on Fridays. Following your office-based induction period, you’ll be able to work from home up to 3 days per week. We’re currently based out of The Parkway in Fareham, but our offices will be moving to Havant Public Service Plaza towards the end of the year.
To learn more about this role, please review our Candidate Pack available on our website. Please click on the Apply button for details.
Applicants can expect to hear from us within two weeks of the advertised closing date.
Please note: We are unable to offer sponsorship for this role and therefore it is essential that you already have the right to work in the UK before applying.
Other job titles you may be searching for: Social Worker, Welfare Worker, Community Worker, Casework Assistant, Case Manager, Care Manager, Social Work Assistant, Social Work Practitioner, Support Worker, Support Coordinator, Reviewing Officer.
Our team is the first point of contact for people looking for advice and support from Adults’ Health and Care, handling nearly 100,000 enquiries a year by telephone, online forms and web chat. In line with our Care Act (2014) duties, and using a strengths-based approach, we identify support networks, signpost people to alternative community resources, and consider needs that could be best met by Adults Services, including through the means of occupational therapy equipment and services.
What you’ll be doing:
• Responding to incoming enquiries by telephone, online referrals and web chat, and understanding when to escalate cases to the management team.
• Completing wellbeing checks using a strengths-based approach and assessing needs that could be met through the provision of occupational therapy equipment services.
• Providing signposting where appropriate, directing individuals to the relevant team or partner agency.
• Achieving performance targets on the number of calls, online referrals and web chat enquiries you complete, as well as the quality of your responses.
What we’re looking for:
• Confident telephone communication skills, and the ability to ‘type and talk’.
• Sound IT and record-keeping skills.
• Flexibility and adaptability.
• Commitment to demonstrating our values and behaviours, showing compassion, empathy and respect.
• Awareness of the Care Act (2014) or willingness to research ahead of the interview.
Why join us?
• Career growth: Our experienced Case Workers can be considered for our occupational therapy or social work apprenticeship schemes, leading to a career as a Qualified Occupational Therapist or Social Worker.
• Professional development: Comprehensive initial 8-week office-based induction, followed by continuous learning, mentoring and supportive supervision.
• Work-life balance: Enjoy a fulfilling career with a good balance between work and home life.
• Employee support: Access to Health Assured's comprehensive Employee Assistance Programme to support your physical and mental wellbeing, including 24/7 telephone support, a suite of online resources, and legal and financial advice.
• Competitive benefits package: Including generous annual leave entitlement, occupational sick pay, and access to the Local Government Pension Scheme.
Your working hours will be Monday-Friday 08:30 - 17:00, with a 16:30 finish on Fridays. Following your office-based induction period, you’ll be able to work from home up to 3 days per week. We’re currently based out of The Parkway in Fareham, but our offices will be moving to Havant Public Service Plaza towards the end of the year.
To learn more about this role, please review our Candidate Pack available on our website. Please click on the Apply button for details.
Applicants can expect to hear from us within two weeks of the advertised closing date.
Please note: We are unable to offer sponsorship for this role and therefore it is essential that you already have the right to work in the UK before applying.
Other job titles you may be searching for: Social Worker, Welfare Worker, Community Worker, Casework Assistant, Case Manager, Care Manager, Social Work Assistant, Social Work Practitioner, Support Worker, Support Coordinator, Reviewing Officer.
Aelod balch o'r cynllun cyflogwyr Hyderus o ran Anabledd
Hyderus o ran Anabledd
Gwybodaeth am Hyderus o ran Anabledd
Yn gyffredinol, bydd cyflogwr Hyderus o ran Anabledd yn cynnig cyfweliad i unrhyw ymgeisydd sy'n datgan eu bod yn anabl ac yn bodloni'r meini prawf lleiaf ar gyfer y swydd fel y diffinnir gan y cyflogwr. Mae'n bwysig nodi, mewn rhai sefyllfaoedd recriwtio fel nifer fawr o ymgeiswyr, cyfnod tymhorol ac amseroedd prysur iawn, efallai y bydd y cyflogwr am gyfyngu ar y niferoedd cyffredinol o gyfweliadau a gynigir i bobl anabl a phobl nad ydynt yn anabl. Am fwy o fanylion ewch i Hyderus o ran Anabledd.