Junior Software Support Developer
| Dyddiad hysbysebu: | 25 Gorffennaf 2025 |
|---|---|
| Cyflog: | £29,560.0 bob blwyddyn |
| Gwybodaeth ychwanegol am y cyflog: | £29,560 per annum |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 01 Awst 2025 |
| Lleoliad: | Solihull, West Midlands, B4 6AJ |
| Cwmni: | Hays Specialist Recruitment |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | 4706109_1753434572 |
Crynodeb
Your new company
Are you a technically skilled problem-solver with a passion for delivering exceptional customer support? A global organisation is seeking a Junior Software Support Developer to join their dynamic team. This is a fantastic opportunity to work in a collaborative environment where your expertise will directly impact customer satisfaction and product success.
Your new role
In this hands-on support role, you'll be the first point of contact for customers experiencing technical issues. Whether it's a bug, a data sync issue, or a usability question, you'll investigate, troubleshoot, and resolve-or escalate-each case with care and clarity.
- Respond to inbound support requests from external customers
- Diagnose and resolve issues related to app functionality, data, or integrations
- Offer alternative solutions or escalate complex cases to senior developers
- Communicate clearly and consistently with customers throughout the process
- Document findings and contribute to internal knowledge sharing
- Collaborate with the wider support and development teams to improve the product
What you'll need to be successful
- A degree in Computer Science or a related field (BSc or MSc)
- A strong interest in coding and software development
- Experience or familiarity with one or more of the following:
- PHP, JavaScript, .NET, Java, Python, or C#
- Excellent communication skills and a customer-first mindset
- A methodical, detail-oriented approach to problem-solving
- Experience supporting SaaS applications is highly desirable but not essential
- Familiarity with CRM platforms is desirable but not essential
- Exposure to platforms such as Oracle, Microsoft SQL Server, or Microsoft IIS would be highly sought after.
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk