Claims Team Leader - Intervention
| Dyddiad hysbysebu: | 25 Gorffennaf 2025 |
|---|---|
| Oriau: | Llawn Amser |
| Dyddiad cau: | 24 Awst 2025 |
| Lleoliad: | Leicester, Leicestershire, LE1 1SH |
| Gweithio o bell: | Hybrid - gweithio o bell hyd at 4 ddiwrnod yr wythnos |
| Cwmni: | Hastings Direct |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | 60012123_1753438928 |
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Job Title: Claims Team Leader - Intervention
Location: Leicester (Hybrid)
Working Hours: Rotational shift patterns - example below:
Week 1: Mon: 11:30 - 19:30 Wed: 10:30 - 18:30 Thurs: 10:30 - 18:30 Fri: 10:30 - 18:30 - No weekends.
Week 2: Mon: 13:00 - 20:30 Tues: 13:00 - 20:30 Wed: 13:00 - 20:30 Thurs: 13:00 - 20:30 Sat: 09:00 - 16:30 Sun: 10:00 - 17:00.
Week 3: Mon: 10:30 - 18:30 Tues: 10:30 - 18:30 Fri: 13:00 - 20:30
Sat: 10:00 - 17:30 Sun: 10:00 - 17:00
Welcome to Hastings Direct - Pam Angel - HR Director
We provide insurance for over three million customers, but we know there's even bigger opportunity out there. The fact you're now reading this job advert means we've tempted you to find out more about #lifeatHD - we really hope you like what you see, and you'll join us to share in the success of the exciting chapter that lies ahead.
We understand some people may not apply for jobs unless they feel they tick every box. If you're excited about joining us and think you have some of what we're looking for, even if you're not 100% sure we would love to hear from you.
Role overview
We have a fantastic opportunity for a passionate and dynamic Leader to join our Interventions team during a record breaking year, focusing on limiting our indemnity spend by working with their teams to further the success of attracting and managing Third Party customers.
As a leader within our Intervention Team you will support us in delivering excellent claim journeys to our Non-Fault Third Parties claiming through Hastings Direct. You will focus on supporting the team on efficiently creating positive customer journeys and making intelligent commercial decisions.
Job details - you'll need to have demonstrable experience in:
- Ensuring that your team achieves all quality and customer outcomes
- Embedding a coaching and performance management culture within your team, ensuring teams are engaged, motivated within a fun working atmosphere
- Satisfying customers with each and every interactions
- Ensuring that the operational goals of the department are met, including telephony adherence and Claims KPI's
- Conducting audit and quality checks of colleagues work, and providing feedback where required
- Collaborating with other Claims Teams to identify process improvements to ensure that Hastings Direct are a market leading insurer
Essential skills we would love you to have:
- Strong leadership and coaching skills, with experience of leading an operational team, ideally within Insurance or Sales
- Track record of building high levels of engagement with teams, ensuring the ability to deliver exceptional customer and colleague outcomes
- Able to work collaboratively with a variety of stakeholders, so strong interpersonal and communication skills are a must
The interview process:
Our interview process involves the below:
- Recruiter screening call
- 1st stage interview with hiring leader
As a Disability Confident employer, we're committed to ensuring our recruitment processes are fully inclusive - what this means to you is if you're applying for a job with us, you'll have fair access to support and adjustments throughout your recruitment journey. We also welcome applications through the Disability Confident Scheme (DCS).For more information on the DCS, please visit our inclusive business page on our careers website.
Benefits: In addition to a competitive salary you will also receive…
Flexible working - we champion a flexible hybrid working approach - please speak to your recruiter to discuss in more detail
Competitive bonus scheme - all colleagues are eligible for our annual 4Cs performance bonus
Financial wellbeing - as well as providing you with 4x your salary with our life assurance cover, income protection at no extra cost, and matched pension contributions up to 10%, we are proud to provide you with an award winning package which includes - discounts, cashback, free independent mortgage advice and free access to financial wellbeing support
Mental wellbeing programme - we have the thrive mental health app, our colleague assistance programme available 24/7, our own in-house mental health first aiders, support groups and a dedicated team to make sure we are covering your needs
There's more! - 25 days annual leave + bank holidays, with the option to buy or sell one of your weeks, access to our health care cash back plans, dental plans, discounted health assessments, Cycle to work and tech schemes, discounted and free onsite facilities, social events throughout the year and much more ….
Join us and you'll find a different way of doing things. We call it the 4Cs. We focus on getting it right for our colleagues, customers, company and community. As one of our colleagues, you'll be helping to drive our growth, so in return, we'll give you all the support, training and development you need. Our 4Cs principles are simple: we believe by creating the right culture for our colleagues and giving them the right tools to do their job, we'll deliver good outcomes for every customer, helping us to grow the company profitably and sustainably and allowing us to invest in the communities we serve.
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Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please also note that we have a thorough referencing process, which includes credit and criminal record checks.