Collections Agent
| Dyddiad hysbysebu: | 24 Gorffennaf 2025 |
|---|---|
| Cyflog: | £24,000 i £27,000 bob blwyddyn |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 31 Gorffennaf 2025 |
| Lleoliad: | Leeds, West Yorkshire, LS1 1LF |
| Cwmni: | Search Consultancy LTD |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | LFCA01_1753374002 |
Crynodeb
Position: Collections Agent
Salary: £24,000 - £27,000 per annum
Location: Leeds
Join a Growing, Forward-Thinking Business
Are you a confident communicator with a knack for problem-solving? Our client, a fast-growing and innovative company, is looking for a Collections Agent to join their expanding team. This is a fantastic opportunity to be part of a supportive and ambitious environment where your contributions truly matter.
What You'll Be Doing
As a Collections & Recovery Agent, you'll play a key role in managing customer accounts, ensuring timely payments, and delivering outstanding service. You'll work closely with internal teams and customers to resolve issues and support the recovery process with professionalism and empathy.
Key Responsibilities:
- Contact customers via phone, email, and written communication to arrange payments and resolve outstanding balances.
- Collaborate with internal departments to address customer queries and disputes.
- Investigate overdue accounts and develop tailored strategies for resolution.
- Liaise with the legal recoveries team on cases requiring legal action, ensuring full compliance.
- Monitor and follow up on payment plans, escalating unresolved issues when necessary.
- Maintain accurate records of all customer interactions and collection activities.
- Provide regular updates to management on account status and recovery progress.
What We're Looking For
- Experience in debt collection or a similar role (preferred but not essential)
- Excellent verbal and written communication skills
- Strong organisational and IT skills
- Ability to manage your workload independently and as part of a team
- A proactive, target-driven mindset
Why You'll Love Working Here
- Be part of a rapidly expanding company with real opportunities for career growth
- 25 days holiday plus bank holidays
- Access to a comprehensive Health & Wellbeing Programme
- Ongoing training and development
- A collaborative and supportive team culture
Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.