GP Assistant

Dyddiad hysbysebu:	24 Gorffennaf 2025
Cyflog:	£12.21 i £12.49 yr awr
Gwybodaeth ychwanegol am y cyflog:	£12.21 - £12.49 an hour
Oriau:	Llawn Amser
Dyddiad cau:	07 Awst 2025
Lleoliad:	Scarborough, YO12 6UB
Cwmni:	NHS Jobs
Math o swydd:	Parhaol
Cyfeirnod swydd:	A3880-25-0016

Crynodeb

The purpose of the role is to - Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. Undertake a variety of administrative duties to assist in the smooth running of the practice. Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies. Every member of staff at the practice with no exception has a responsibility to review the processes they undertake each day and make suggestions for improvements to the appropriate manager or team leader. Duties and responsibilities The duties and responsibilities to be undertaken by members of the GP Assistant team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the members line management, dependent on current and evolving practice workload and staffing levels: Typing letters, referrals forms and associated documentation as required. Processing Advice and Guidance to consultants via the RSS and Gateway portals. Liaising with external agencies such as hospitals and community services, ensuring referrals are processed efficiently. Managing all enquires in an effective and timely manner. Processing referrals using the electronic referral systems. Processing referrals from tasks using Gateway. Managing all administrative queries as necessary. Process and distribute incoming emails. Administrative duties related to Cervical Screening using the new electronic system. Processing requests through the Medical Examiner Service. Processing of Pathology Results. Maintain a clean, tidy, effective working area at all times. Undertake any other tasks relevant to the post as requested and considered to be within the remit of the role. Confidentiality In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately. In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential. Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data. Health & safety The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice health & safety policy, the practice health & safety manual, and the practice infection control policy and published procedures. This will include - Using personal security systems within the workplace according to practice guidelines Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks. Making effective use of training to update knowledge and skills. Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards Actively reporting of health and safety hazards and infection hazards immediately when recognised Keeping own work areas and general / patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holders role Undertaking periodic infection control training Reporting potential risks identified Equality and diversity The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include: Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation. Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues. Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights. Personal/professional development: The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include: Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development. Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work. Quality The post-holder will strive to maintain quality within the practice, and will: Alert other team members to issues of quality and risk. Assess own performance and take accountability for own actions, either directly or under supervision Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance. Work effectively with individuals in other agencies to meet patient's needs. Effectively manage own time, workload, and resources Communication The post-holder should recognize the importance of effective communication within the team and will strive to: Communicate effectively with other team members. Communicate effectively with patients and carers. Recognize peoples needs for alternative methods of communication and respond accordingly. Contribution to the implementation of services The post-holder will: Apply practice policies, standards, and guidance. Discuss with other members of the team how the policies, standards and guidelines will affect own work. Participate in audit where appropriate. Policy and Service Development Implementation Comply with practice policies and procedures as defined within the staff handbook and Practice Index. Responsibilities for Financial and Physical Resources: Liaising with IT support services relevant to post and equipment used to instigate repair. Responsibilities for Human Resources Assist with training of new staff as required. Provide annual leave / sickness cover as necessary. Attend all mandatory training sessions and undertake any additional training required to fulfil the requirements of the role. Freedom to Act Follow standard operating procedures and guidelines. This job description contains the principal duties of the post, and a range of other duties is implicit in these. The duties may be amended from time to time to reflect any changes in the needs of the service in discussion with the post holder. Safeguarding Children and Vulnerable Adults To ensure awareness and be alert to, the signs and symptoms of abuse in children through regular participation in mandatory and refresher child protection training. To be familiar with all relevant Safeguarding Children & Young People, policies and procedures and contact points, taking the appropriate action when there is knowledge or suspicion of a child who has been subject to abuse. To be familiar with all relevant Safeguarding Vulnerable Adults, policies and procedures and contact points, taking the appropriate action when there is knowledge or suspicion of a child who has been subject to abuse. The closing date for applications is 07.08.2025. For an informal discussion about the role please contact Maria Fiorillo, Data Quality Manager on 01723 375343 or email maria.fiorillo1@nhs.net Please note that due to the high level of applications we expect to receive, if you have not heard from us one week from the closing date then your application will have been unsuccessful.