Patient Co-Ordinator / Ward Clerk | Great Western Hospitals NHS Foundation Trust
| Dyddiad hysbysebu: | 24 Gorffennaf 2025 |
|---|---|
| Cyflog: | Heb ei nodi |
| Gwybodaeth ychwanegol am y cyflog: | £24,169 per annum pro rata |
| Oriau: | Rhan Amser |
| Dyddiad cau: | 23 Awst 2025 |
| Lleoliad: | Swindon, SN3 6BB |
| Cwmni: | The Great Western Hospitals NHS FT |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | 7298459/249-6819573-4 |
Crynodeb
*** Previous applicants need not apply ***
We are seeking to recruit a full time Patient Co-Ordinator to join our new team on Kingfisher ward here at the Great Western Hospital.Please note working hours required are 09:30-17:30 or 10:00-18:00
The Patient Coordinator will create a welcoming first point of contact for patients, their families and visitors accessing Kingfisher ward. They will undertake clerical work and provide reception duties for the ward as per standard systems and processes in order to support effective patient flow. They will need to work without direct supervision, using their own initiative when dealing with enquiries that arise. Close co-operation with a range of other administrative staff as well as the medical and nursing team is vital. The post demands the ability to communicate at all levels with patients, relatives and medical and nursing colleagues to maintain a high standard of customer service to meet the needs of the patient and their families.
1. To staff the Ward reception, creating a welcoming professional focal point of the ward for patients families and visitors as well as colleagues, answering the telephone, dealing with queries, transferring calls and taking messages when needed.
2. To enable the patients, their families and visitors to enter and leave the ward promptly.
3. To keep the patient administration systems up to date and accurate at all times, including amending patient demographics, the input of admission, discharge, referral and transfer information, progress chasing patient referrals and tracking all health records to ensure their current location is recorded, as per Trust policy, case note maintenance, filing paperwork/loose history and liaising with Health Records.
4. Ensure admission and discharge book is kept up to date and accurate.
5. Ensure inbox is kept updated in real time via Medway.
6. Support staff working in Kingfisher Ward.
7. Update on duty board.
8. Ensure daily ward list has been completed and accurate.
“Our STAR values – Service, Teamwork, Ambition and Respect – are a golden thread running through everything we do. These values serve as a guiding principle, driving us towards our vision of delivering great joined up services to our local community. Whether at home, in the community, or within the hospital, our goal is to empower individuals to lead independent and healthier lives.”
This job description is not intended to be exhaustive, and it is likely that duties may be altered from time to time in the light of changing circumstances, in discussion with the post holder. This role profile is intended to provide a broad outline of the main responsibilities only. The post holder will need to be flexible in developing the role with initial and on-going discussions with the designated manager.
Full duties can be found on the attached JD.
This advert closes on Thursday 31 Jul 2025
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