Head of Student Casework Team
| Posting date: | 24 July 2025 |
|---|---|
| Salary: | £58,225 to £67,468 per year |
| Hours: | Full time |
| Closing date: | 18 August 2025 |
| Location: | Northampton, Northamptonshire |
| Remote working: | Hybrid - work remotely up to 3 days per week |
| Company: | University of Northampton |
| Job type: | Permanent |
| Job reference: | UN5337 |
Summary
About the Job
Interview Date: 02 September 2025
This brand-new post will lead a restructured and expanded team which will manage the University’s processes and mechanisms for the handling and management of cases relating to complaints, appeals, misconduct, and disciplinary matters. The postholder will lead the team to ensure a fair and efficient service is provided to students and colleagues, and that the University remains compliant with the requirements of the Office for Students and the Office of the Independent Adjudicator for Higher Education.
We want you to be able to carry out your work in a way that best supports UON and our students, but also you as an individual. We understand this may vary between different areas of the university as well as from one person to another. With Smarter Working you can work with increased flexibility, if you would like to, which can facilitate greater freedom and autonomy.
About You
You will be a skilled leader and communicator, with experience in casework and knowledge of the Higher Education sector. You will understand and exemplify sensitivity and skill in the handling of difficult situations, with experience of finding optimum solutions within a defined policy framework. You will have the experience and capacity to take an analytical approach which informs the University’s use of data as a tool for continuous improvement. You will have the skill and capacity to negotiate with internal and external colleagues as required, and to build constructive relationships with colleagues at all levels in the University.
Qualifications
Essential;
Honours degree or equivalent experience
Desirable;
Postgraduate qualification in a relevant subject area
Department
The Academic Registry is at the heart of the University’s administration, and is committed to the delivery of a high-quality experience from application to graduation. We work closely with colleagues across the University to provide a collaborative and seamless approach to all of the processes and policies which we are responsible for delivering.
About Us
At the University of Northampton, we are committed to supporting aspirations, creating opportunities, and delivering meaningful impact. Our people are at the heart of everything we do, and we foster a progressive, inclusive environment where excellence thrives for our students and staff.
Our People
Our staff are our greatest asset. We are dedicated to building an inclusive community that values diversity, promotes wellbeing, and supports personal and professional growth. By developing a first-rate People Strategy, we aim to attract and retain top talent, enhance career progression, and ensure that every colleague feels empowered to achieve their best.
Our Values
Inclusivity: We celebrate diversity and ensure that everyone has the opportunity to excel.
Sustainability: We are committed to becoming a net zero carbon institution, taking collective action for the benefit of society and the environment.
Aspiration: We strive for excellence in all we do, empowering our staff, students, and partners to reach their highest potential.
Trust: We build relationships based on respect, transparency, and shared goals.
Together, we are creating a future where our community, our work, and our impact truly make a difference.
Right to Work
All candidates will be required to provide proof of their eligibility to work in the UK during the interview process.
The University is open to considering Skilled Worker visa sponsorship, provided that the eligibility criteria of the points-based immigration system are met.
Equality
We welcome applications from individuals from underrepresented groups.
The University of Northampton is committed to providing a vibrant, ethical, and sustainable environment that values equality, diversity, and inclusion. Our commitment ensures an inclusive atmosphere for staff, students, and the public. We manage equality and diversity through key committees and formal policies, extending our responsibility to subsidiary companies and partnerships.
Together @ UON
Our Commitment to Equality and Inclusion
Together @ UON affirms our dedication to creating an environment that celebrates diversity and promotes equality. We aim to foster a space where all can thrive, aligning with our mission to transform lives and inspire change.
Commitments Include:
Creating an Inclusive Environment: Adopting a zero-tolerance approach to discrimination and ensuring all activities are inclusive.
Supporting Students and Staff: Strengthening mental health support, enhancing disability confidence, and ensuring academic and professional support.
Tackling Inequalities: Involving students in recruitment, integrating forums for equality data analysis, and supporting networks for protected characteristics.
UON’s Major Commitments:
Disability Confident
Standalone Pledge
IHRA Working Definition
For more details, visit: https://www.northampton.ac.uk/about-us/governance-and-management/
Interview Date: 02 September 2025
This brand-new post will lead a restructured and expanded team which will manage the University’s processes and mechanisms for the handling and management of cases relating to complaints, appeals, misconduct, and disciplinary matters. The postholder will lead the team to ensure a fair and efficient service is provided to students and colleagues, and that the University remains compliant with the requirements of the Office for Students and the Office of the Independent Adjudicator for Higher Education.
We want you to be able to carry out your work in a way that best supports UON and our students, but also you as an individual. We understand this may vary between different areas of the university as well as from one person to another. With Smarter Working you can work with increased flexibility, if you would like to, which can facilitate greater freedom and autonomy.
About You
You will be a skilled leader and communicator, with experience in casework and knowledge of the Higher Education sector. You will understand and exemplify sensitivity and skill in the handling of difficult situations, with experience of finding optimum solutions within a defined policy framework. You will have the experience and capacity to take an analytical approach which informs the University’s use of data as a tool for continuous improvement. You will have the skill and capacity to negotiate with internal and external colleagues as required, and to build constructive relationships with colleagues at all levels in the University.
Qualifications
Essential;
Honours degree or equivalent experience
Desirable;
Postgraduate qualification in a relevant subject area
Department
The Academic Registry is at the heart of the University’s administration, and is committed to the delivery of a high-quality experience from application to graduation. We work closely with colleagues across the University to provide a collaborative and seamless approach to all of the processes and policies which we are responsible for delivering.
About Us
At the University of Northampton, we are committed to supporting aspirations, creating opportunities, and delivering meaningful impact. Our people are at the heart of everything we do, and we foster a progressive, inclusive environment where excellence thrives for our students and staff.
Our People
Our staff are our greatest asset. We are dedicated to building an inclusive community that values diversity, promotes wellbeing, and supports personal and professional growth. By developing a first-rate People Strategy, we aim to attract and retain top talent, enhance career progression, and ensure that every colleague feels empowered to achieve their best.
Our Values
Inclusivity: We celebrate diversity and ensure that everyone has the opportunity to excel.
Sustainability: We are committed to becoming a net zero carbon institution, taking collective action for the benefit of society and the environment.
Aspiration: We strive for excellence in all we do, empowering our staff, students, and partners to reach their highest potential.
Trust: We build relationships based on respect, transparency, and shared goals.
Together, we are creating a future where our community, our work, and our impact truly make a difference.
Right to Work
All candidates will be required to provide proof of their eligibility to work in the UK during the interview process.
The University is open to considering Skilled Worker visa sponsorship, provided that the eligibility criteria of the points-based immigration system are met.
Equality
We welcome applications from individuals from underrepresented groups.
The University of Northampton is committed to providing a vibrant, ethical, and sustainable environment that values equality, diversity, and inclusion. Our commitment ensures an inclusive atmosphere for staff, students, and the public. We manage equality and diversity through key committees and formal policies, extending our responsibility to subsidiary companies and partnerships.
Together @ UON
Our Commitment to Equality and Inclusion
Together @ UON affirms our dedication to creating an environment that celebrates diversity and promotes equality. We aim to foster a space where all can thrive, aligning with our mission to transform lives and inspire change.
Commitments Include:
Creating an Inclusive Environment: Adopting a zero-tolerance approach to discrimination and ensuring all activities are inclusive.
Supporting Students and Staff: Strengthening mental health support, enhancing disability confidence, and ensuring academic and professional support.
Tackling Inequalities: Involving students in recruitment, integrating forums for equality data analysis, and supporting networks for protected characteristics.
UON’s Major Commitments:
Disability Confident
Standalone Pledge
IHRA Working Definition
For more details, visit: https://www.northampton.ac.uk/about-us/governance-and-management/
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.