Help Desk Administrator
| Dyddiad hysbysebu: | 23 Gorffennaf 2025 |
|---|---|
| Cyflog: | £27,485.00 i £30,162.00 bob blwyddyn |
| Gwybodaeth ychwanegol am y cyflog: | £27485.00 - £30162.00 a year |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 06 Awst 2025 |
| Lleoliad: | Basildon, SS15 6TQ |
| Cwmni: | NHS Jobs |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | C9364-25-0788 |
Crynodeb
To provide an efficient and effective administrative service to a multidisciplinary team within the directorate To follow approved administrative processes and actively engage in process review and development This role will work predominantly within the Help Desk function, the post holder will be the initial point of contact (via portal / telephone / email) for the wider trust to log reactive maintenance tasks To be responsible for processing on-call time sheets for Maintenance Engineers and Estates Engineering Officers, reconciling and verifying timesheets against booked data for approval and sign off by the Maintenance Manager / Trust Estates Engineering Technical Lead To be responsible for being a single of source of reporting of Estates information via CAFM Calls taken on the Help Desk will constantly interrupt the usual work pattern as these have been assessed and require detailed knowledge and judgement to determine appropriate prioritisation to meet service and response time performance standards. The post holder must ensure that all Urgent tasks are identified and brought to the attention of the relevant Estates Engineering Officer / Maintenance Manager Support the management of the Trusts adopted ACT system and associated processes via the helpdesk To facilitate meetings and compile agenda upon requestTake and produce meeting minutes and action lists, and follow up on action points. Collate and distribute of all relevant documents. General Administration and Office Duties Work flexibly to cover all administrative areas as requested by your line manager including colleagues or periods of absence where appropriate and within the scope of capabilities Proactively identify potential issues or risks that may compromise the smooth running department and escalate to your line manager Ensure appropriate handover of any outstanding administrative procedures related to the department. Complete word processing, typing letters, memos and filing duties