Patient Advisor

Dyddiad hysbysebu:	23 Gorffennaf 2025
Cyflog:	Heb ei nodi
Gwybodaeth ychwanegol am y cyflog:	Negotiable
Oriau:	Llawn Amser
Dyddiad cau:	04 Awst 2025
Lleoliad:	Leicester, LE5 3HX
Cwmni:	NHS Jobs
Math o swydd:	Parhaol
Cyfeirnod swydd:	A2910-25-0000

Crynodeb

Spinney Hill Medical Centre Receptionist / Patient Advisor Job Description REPORTS TO: Practice Manager RESPONSIBLE TO: GP Partnership ACCOUNTABLE TO: GP Partnership This job description is a general outline of the duties involved and is not exhaustive Spinney Hill Medical Centre is a very busy 8 partner GP training practice. We are currently developing and changing, and it is hoped all staff should feel valued members of the team. The receptionist is the first point of contact in the practice for every member of the public therefore your position is very important to other staff and patients The Medical Receptionist must follow the professional codes of practice. This means that they must make every effort to protect confidentiality. It also means that no identifiable information about a patient is passed to anyone or any agency without the express permission of that patient. A breach of confidentiality will result in dismissal. The Medical Receptionist must also proactively communicate information between relevant patients, doctors and professionals. The Receptionist will support the equality, diversity, and rights of patients, carers, and colleagues, to include Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues Behaving in a manner, which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities, and rights. The Practice Medical Receptionist will be responsible for the following. GENERAL To work within the guidelines and policies of the Practice To ensure that statutory requirements are met at all times and to implement practice policy as directed by the management team. To ensure that safe systems of work are practiced and that the agreed health and safety policies are carried out. To be aware of the responsibility of every employee to have regard for safety for him or herself and others at work within the health and safety at work act To be conversant to with the practice fire regulations Training requirements will be monitored by yearly appraisal Personal development will be encouraged and supported by the Practice. It is the individuals responsibility to remain up to date with recent developments within the practice and the NHS. Participate in the education and training of doctors whilst they are in training at Spinney Hill Medical Centre . It will be necessary to attend various Practice meetings as requested. QUALITY PRACTICE The post-holder will strive to maintain quality within the Practice, and will: Alert other team members to issues of quality and risk Assess own performance and take accountability for own actions, either directly or under supervision Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance. Work effectively with individuals in other agencies to meet patients needs Effectively manage own time, workload and resources START AND END OF THE DAY PROCEDURES Open up premises at the start of the day: set alarm by using your key fob or code and make all the necessary preparations to receive patients. Secure premises at end of the day: ensure building is totally secured, internal lights turned off, computer system secure and alarm activated if you are the last to leave. If you are not the last to leave ensure the reception and main waiting room is tidy with the computers logged off and blinds are closed. RECEPTION Ensure you are properly logged on to the computer system under the correct user names and passwords. Answering incoming telephone calls, ensuring calls are documented in the Vision computer system and redirected accordingly. Ensure fax machine is operating correctly and prior to close of practice in evenings/ weekends have adequate paper supply. To receive patients and other members of the public in person and by telephone politely. Ensure patients are correctly checked in for their appointment and educate patients in the use of the self check in system . Ensure all entries to the appointment section of the Vision system are accurate. Ensure all requests for home visits are logged in the house call book and accompanied with a house call summary. Ensure all messages are recorded on the Vision System computer system. Confirm and or amend patient appointments for practice based appointments or clinics. Ensure all mail is opened, and distributed to the administration team to be checked Ensure an adequate supply of stationary and other routine documents are available in the reception and consultation rooms. Ensure medical records received from Practitioner services are amalgamated correctly. Ensure the reception area is clean, tidy and presentable at all times. Handling of cash and recording of private fees in the cash book. COMPUTER DATA ENTRY The processing of electronic blood results daily. The logging and recording of medical information in patient computer records. Process all patient records imports and exports using Registration Links. REPEAT PRESCRIBING SYSTEM Receive patients requests for prescriptions whether in writing, fax or e-mail; in person; over the telephone or from the telephone message service or website service Dealing with local pharmacies regarding ordering and collection of prescriptions and managed repeats. Action requests for repeat prescriptions and ensure actions out with your responsibility is passed to a Practice Administrator for action. Deal with requests from patients to collect prescriptions. Ensure out of date repeats are brought to the attention of the management team and appropriate subsequent action taken Report any problems to the administration or management team . PREMISES Ensure the waiting room for patients is kept clean and tidy. Ensure all consultation rooms are regularly prepared with prescription paper and A4 copy paper. Ensure all toilet areas are checked on a regular basis Ensure the Staff Kitchen is kept clean and tidy. FLEXIBLE WORKING Working flexible hours will be necessary to ensure the smooth running of the practice in the event of a team member being absent or on annual leave. NEW PATIENTS TO THE PRACTICE Ensure potential new patients meet appropriate practice criteria and are registered with the practice. Ensure the GMS form is correctly filled out correctly and identification checked POLICIES Adhere to the practice health and safety policy. Adhere to the practice equal opportunities policy. Adhere to the practice bullying and harassment policy. Adhere to the practice disciplinary and capability policy. Adhere to the practice IT policy. Adhere to the practice confidentiality policy. Adhere to the practice employee staff handbook and all policies stored within it. COMPLAINTS Deal professionally with all complaints received at reception. Ensure the practice manager is aware of all complaints. Ensure all complaints are dealt with promptly and courteously. TELEPHONE SYSTEM Answer the telephone with a polite concise manner at all times. Identify yourself by name on every incoming call. Answer the telephone within three rings. STAFF TRAINING The receptionist is required to participate in practice learning events The receptionist is required to participate in ongoing IT development. The receptionist is required to undergo CPR and fire awareness training and refresher courses as and when required. The receptionist must also engage with our doctors in training. STAFF DEVELOPMENT REVIEWS The medical receptionist must undergo a yearly staff appraisal this will be carried out by the practice manager. Any other delegated duties by the partners or the management team considered appropriate to the post