Business Support Assistant - Early Help & Prevention
| Dyddiad hysbysebu: | 23 Gorffennaf 2025 |
|---|---|
| Cyflog: | £24,420 i £25,652 bob blwyddyn |
| Gwybodaeth ychwanegol am y cyflog: | Competitive |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 06 Awst 2025 |
| Lleoliad: | Paulsgrove Family Hub, PO6 3PL |
| Cwmni: | Portsmouth City Council |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | pcc/TP/659/738 |
Crynodeb
The Service
The Early Help and Prevention Service in Portsmouth is a new way of doing things – providing extra practical help with families early on, to stop problems getting worse.We talk with families about the things that are most important to them, what might help and what we can do differently to help them. This is how we start working together with the whole family to help get things back on track. We are committed to working with families to repair harm and relationships.
We are restorative in all we do, working closely with partnership agencies to provide high challenge and high support, building strong relationships between practitioners and their families.We have been recognised by Ofsted as a "Good" Local Authority, working systemically to provide services improving outcomes for children and their families.
Your New Role
Reporting to the Locality Business Support Officer, you will provide a pivotal role in the day-to-day running of the Family Hub.
Within this front facing customer service role you will greet family hub users and professionals who have come to use the venue.You will ensure the smooth operational running of the 0-19 Early Help and Prevention Service's business processes within the Family Hub.Roles can vary greatly depending on the business needs relating to the Family Hub; however, the tasks require high quality written and oral communication and a commitment to the continuous provision of high-quality customer care and the ability to multi-task and work well under pressure.
This role is based in the Family hub 5 days per week there is no hybrid working.
What you'll need to succeed:
- Experience of working in an administrative role within a busy, public-facing office environment and ideally, experience of working in Children’s and/or Young People’s Services.
- A good working knowledge of Microsoft 365, including MS Teams, Word, Excel, Access, PowerPoint, and Outlook.
- Excellent numeracy and literacy skills and a good attention to detail and level of accuracy.
- Excellent communication skills - a professional manner in communicating, verbally and in writing, with the ability to converse at ease with customers and provide advice in accurate spoken English is essential for the post.
- Be organised, trustworthy and reliable.
- A customer-focus (internal and external) and be able to demonstrate consistently high standards of customer care and customer service.
- A willingness and determination to help the wider Early Help and Prevention Service to provide an effective service and support to children and families.
Please read the job profile for the full details of this role attached below.
Contact Details for an Informal Discussion:
Cheryl Ward, Business Support Supervisor, Cheryl.ward@portsmouthcc.gov.uk, 023 92 688 972
Application process
We anonymise applications during application & shortlisting to ensure only relevant information is considered.
As part of your application, we ask that you complete a personal statement, this statement is crucial and is where you must demonstrate how you meet the requirements of the job against each of the points described in the'Who is the Person' points on the Job Profile using examples from your experience or transferable skills. This might be through qualifications or descriptive examples from your work / personal experience.
Interview date: 19th August 2025
About Portsmouth City Council
What we can offer you:
Portsmouth City Council iscommittedto safeguarding and promoting the welfare of children, and young people, and expects all staff and volunteers tosharethiscommitment.
DBS Disclosure at Enhanced level will be required prior to any offer of employment and this post is exempt from the Rehabilitation of Offenders Act 1974.
Every post is subject to PCC and Portsmouth Safeguarding Children Partnership safer recruitment procedures.
Should you require anysupportin completing the application form please contact recruit@portsmouthcc.gov.uk. or call the recruitment team on 023 92 616800