Benefit Assessor
| Posting date: | 23 July 2025 |
|---|---|
| Salary: | £18.00 per hour |
| Additional salary information: | per hour PAYE |
| Hours: | Full time |
| Closing date: | 21 August 2025 |
| Location: | Ellesmere Port, Cheshire, CH65 0BE |
| Company: | Triumph Consultants Ltd |
| Job type: | Temporary |
| Job reference: | Cheshire W 5272881 |
Summary
What's involved with this role:
Job Title: Benefit Assessor
Ref: Cheshire W 5272881
Pay rate: £18.00 per hour PAYE
The role:
We’re looking for a motivated and detail-oriented individual to help assess Housing and Council Tax Benefit claims, ensuring they’re processed accurately and efficiently in line with legislation and council procedures. Working under the guidance of the Senior Benefit Assessor, you'll play a key role in delivering a high-quality service that meets targets and supports the community.
You'll also be a friendly and helpful point of contact for customers – whether over the phone, face-to-face, or during visits – and work closely with colleagues and partners to put residents’ needs first and provide outstanding customer care.
Key responsibilities:
Process all work assigned by Benefit Team Leaders, meeting performance targets and following office procedures
Assess all Housing Benefit and Council Tax Benefit applications—including students, self-employed, various tenures—calculate overpayments, and verify claims to agreed standards
Accurately maintain customer records using the online systems, ensuring compliance with Data Protection and security protocols
Provide clear, accurate advice to customers, promoting full take-up of Housing and Council Tax Benefits, and other welfare benefits to maximise their entitlement
Identify and recover overpaid benefits, classify overpayments for subsidy purposes, and communicate effectively with claimants and stakeholders.
Support, train, and mentor colleagues and partners as needed
Conduct quality control checks on team members’ work, flagging errors and reporting findings to the Benefits Team Leader
Carry out home visits (with a colleague if needed) to assist with benefit enquiries
Handle telephone queries and assist One-Stop-Shop staff with complex issues and conduct customer interviews when necessary
Collaborate closely with Council Tax Billing, Recovery, and Fraud teams to address common issues
Liaise with DWP, Rent Officer Service, Housing Associations, and landlords on individual cases
Provide frontline customer service and process Housing Benefit claims at main and alternative venues
Detect and refer potential fraud cases to the Fraud Team, supporting investigations as required
What the client is looking for:
Skilled in assessing Housing Benefit and Council Tax Support claims, including complex cases (students, self-employed, varied tenancies)
Accurate in calculating entitlements and overpayments
Up-to-date knowledge of Housing Benefit legislation and council protocols
Detail-oriented in maintaining customer records and ensuring compliance
Confident communicator – in person, by phone, and during home visits
Able to clearly explain benefit entitlements and application steps to customers
Proficient with online claim systems and data security best practices
Team player who collaborates well across departments and with external partners
Strong written and verbal communication with stakeholders and claimants
Experienced in identifying overpayments and potential fraud, and taking appropriate action
How to Apply
Quote the Job Title and Reference Number in your application.
Submit your CV in Word format.
Applications are reviewed on a rolling basis—early submission is recommended.
We will also add your details to our mail out lists. Please note you may receive details of roles outside of your immediate vicinity, as many candidates are able to relocate temporarily for work. Please disregard any such emails that are not of interest and let us know if you would rather not receive such mailouts and/or if you wish us to delete your details and prefer to apply direct to our advertised roles.
If you do not hear from us within three working days, unfortunately your application has not been shortlisted on this occasion. Thank you for your interest in working with us.
Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.
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Job Ref: Cheshire W 5272881
Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.
Please do try to resist contacting us with requests for progress updates.
We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.
Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs.
Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.