Enhanced Access and Communications Coordinator
| Dyddiad hysbysebu: | 22 Gorffennaf 2025 |
|---|---|
| Cyflog: | £12.75 i £13.60 yr awr |
| Gwybodaeth ychwanegol am y cyflog: | £12.75 - £13.60 an hour |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 08 Awst 2025 |
| Lleoliad: | North Shields, NE29 0SF |
| Cwmni: | NHS Jobs |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | A5647-25-0001 |
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Primary Responsibilities 1. Enhanced Access Coordination Coordinate and promote Enhanced Access and additional services, engaging with North Shields practices and supporting organisations. Liaise with service providers, clinicians, and administrative teams to manage and optimise service schedules. Monitor appointment availability and patient feedback to identify areas for improvement. Assist in the logging, coordination, and resolution of patient complaints in line with practice policy. Manage shift requests and bookings via Teamnet. Create and amend clinical rotas on SystmOne. Monitor appointment bookings for appropriateness and feedback to practices when required. Support the implementation of service developments and improvements. Produce reports and insights on service usage, assess trends, and patient outcomes. 2. Social Media Management Develop and manage the organisations social media strategy across platforms (e.g., Facebook, LinkedIn, Instagram). Contribute to maintaining the PCN webpages via Living Well. Create and schedule engaging, relevant content to raise awareness about services, events, and health campaigns. Support the local practices in the use of social media and the promotion of their own health campaigns. Monitor online interactions, responding to messages, queries, and comments in a timely and professional manner. Track engagement metrics and prepare regular analytics reports to measure the effectiveness of digital campaigns. Ensure all communications adhere to brand guidelines and data protection standards. 3. Communication and Outreach Collaborate with internal teams to support campaigns that promote health education, community events, and service updates. Design and distribute newsletters, digital flyers, and promotional materials. Serve as a point of contact for public inquiries related to Enhanced Access services. Build partnerships with local organisations and stakeholders to broaden outreach efforts. 4. Administrative Support Maintain accurate records and databases related to service delivery and social media performance. Contribute to maintaining information on Teamnet, including staff information pages. Assist in developing protocols and workflows to improve operational efficiency. Assist in the management of room bookings for Shields Health Hub. Assist in stock management and ordering of supplies. Support the day to day operations of the hub, greeting visitors, dealing with general enquiries and liaising with property services and other maintenance contractors. Assist the PCN management team as required. Secondary Responsibilities North Shields Primary Care Network (PCN) is a dynamic and evolving healthcare provider, as such, the successful candidate may also be required to undertake other reasonable duties from time to time, to support the needs of the organisation and its fast-paced environment. Flexibility and a proactive approach are essential.