Client Support Administrator
| Posting date: | 22 July 2025 |
|---|---|
| Salary: | £25,000 to £26,000 per year |
| Hours: | Full time |
| Closing date: | 21 August 2025 |
| Location: | Hertford, Hertfordshire, SG13 7NW |
| Company: | Daniel Owen Ltd |
| Job type: | Permanent |
| Job reference: | FATISCSA_1753172238 |
Summary
Testing & Inspection Client Support Administrator
Based in Herts
Permanent
Monday to Friday
0800-1700
£25-26K per annum.
General Description:
To arrange, schedule and manage electrical testing & inspection works in residential and communal properties using the company workflow system. Work tasks can include, but not limited to, scheduling testing & inspection appointments for engineers, booking appointments with residents/site staff to gain access to properties, uploading Asbestos reports onto works orders, day-to-day generic updating of spreadsheets and client portals.
This role is pivotal in maintaining the high standards of safety, quality, and professionalism expected across our contracts.
Key Responsibilities:
Operational Management
- Input jobs into the company workflow management system
- Update job workflows on the management system
- Book appointments with residents
- Schedule appointments for engineers including re-scheduling appointments for priority jobs
- Daily uploading of Asbestos Reports onto works orders on our scheduling system.
- Basic understanding and interpretation of engineers technical notes.
- Updating spreadsheets, overdue reports and client portals
- Arrange parking for engineers (when required)
- To deliver excellent customer service
- To undertake any training provided by the company
- To fully participate with performance improvement programmes, including appraisals
- To liaise with office staff and supervisors to assist in the resolving of queries
- To support any business change for the benefit of the company
- Adhere to any KPI's set by the company
- Any ad-hoc duties as reasonably instructed by your line manager or directors