Service Desk Operative Nights
| Posting date: | 22 July 2025 |
|---|---|
| Salary: | £12.21 per hour |
| Hours: | Full time |
| Closing date: | 21 August 2025 |
| Location: | wa12 0hf |
| Remote working: | On-site only |
| Company: | Kingdom Group |
| Job type: | Permanent |
| Job reference: | 16827 |
Summary
Kingdom Services Group are one of the largest privately ran businesses within the UK. As recognised pioneers of innovation in the Security industry, we are driven to explore new ways of working and fresh approaches to progression within the support services market.
Due to continued growth within the business, we are expanding our National Command Centre and are looking for a pro-active, enthusiastic person to join our team as a Service Desk Operative, supporting this essential function to the business.
This is a busy role where no two days are the same! If you have previous monitoring/scheduling or control room experience, great. If not, if you have experience of working within a fast-paced customer service environment, think logically and are able to gather and relay information accurately then this could be the role for you!
Where: Our Head Office based in Newton-le-Willows (WA12 area)
Hours: On average 42 hours per week. 4 On 4 Off Nights, shifts as per rota. 18.00 pm - 06.00 am.
Salary: £12.21 per hour
When: We are looking to get the right person into the team ASAP
What’s in it for you?
Contributory pension scheme
Hastee pay – get an advance on your salary when needed
A friendly and supportive team
Training, career development & progression
What will you be doing?
Service Desk Support
General enquiries
Adhoc cover requests & change of service hours
Service dissatisfaction process management
Incident & Alarm Activation Management & Escalation
Colleague Attendance, Absence, Safety monitoring and escalation
3rd Party Suppliers
Raising purchase orders against an approved supplier list
Performance management and reporting
Customer & Business Management Information & Administration
Contracts and notice periods
Unallocated report
Weekly variance report
Decommissions – SA09
New contracts – NBE
Public holiday cover process
Access Control – National Support & Command Centre
What do we need from you?
Experience within a fast-paced customer service environment (Call centre / control centre)
Excellent IT skills and competent using different types of operational systems
A thorough and methodical approach to your work, maintaining attention to detail
Be able to prioritise workloads and manage your time effectively and efficiently
Ability to communicate effectively with employees and clients
If this sounds like the role for you, please apply today!
Due to continued growth within the business, we are expanding our National Command Centre and are looking for a pro-active, enthusiastic person to join our team as a Service Desk Operative, supporting this essential function to the business.
This is a busy role where no two days are the same! If you have previous monitoring/scheduling or control room experience, great. If not, if you have experience of working within a fast-paced customer service environment, think logically and are able to gather and relay information accurately then this could be the role for you!
Where: Our Head Office based in Newton-le-Willows (WA12 area)
Hours: On average 42 hours per week. 4 On 4 Off Nights, shifts as per rota. 18.00 pm - 06.00 am.
Salary: £12.21 per hour
When: We are looking to get the right person into the team ASAP
What’s in it for you?
Contributory pension scheme
Hastee pay – get an advance on your salary when needed
A friendly and supportive team
Training, career development & progression
What will you be doing?
Service Desk Support
General enquiries
Adhoc cover requests & change of service hours
Service dissatisfaction process management
Incident & Alarm Activation Management & Escalation
Colleague Attendance, Absence, Safety monitoring and escalation
3rd Party Suppliers
Raising purchase orders against an approved supplier list
Performance management and reporting
Customer & Business Management Information & Administration
Contracts and notice periods
Unallocated report
Weekly variance report
Decommissions – SA09
New contracts – NBE
Public holiday cover process
Access Control – National Support & Command Centre
What do we need from you?
Experience within a fast-paced customer service environment (Call centre / control centre)
Excellent IT skills and competent using different types of operational systems
A thorough and methodical approach to your work, maintaining attention to detail
Be able to prioritise workloads and manage your time effectively and efficiently
Ability to communicate effectively with employees and clients
If this sounds like the role for you, please apply today!