IT Tech Hub Assistant - 12 Month Fixed Term Contract - West Midlands, UK
| Dyddiad hysbysebu: | 21 Gorffennaf 2025 |
|---|---|
| Cyflog: | £26,579 bob blwyddyn |
| Gwybodaeth ychwanegol am y cyflog: | Competitive |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 03 Awst 2025 |
| Lleoliad: | West Midlands, UK, NO CODE |
| Cwmni: | Housing 21 |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | 1124540 |
Crynodeb
Hours: Full time - 35 hours per week/ 70 hours over two weeks (Nine-Day Fortnight) This role is on a 12 month Fixed Term contract
The role
We are currently looking to recruit an IT Tech Hub Assistant, to join our IT team here at Housing 21.
Within the role you will assist with providing IT hardware management services and provide first line support at our walk-up service Tech Hub, to business users to the defined SLAs.
You will utilise the IT Service Management tool to co-ordinate and administer hardware deployment services to all business users to SLA.
You will also ensure rigorous asset management processes are maintained in order that all assets can be recorded and track throughout the lifecycle.
Curious to know more? If you’re looking for an opportunity where you can make a real difference, with an organisation with a strong social purpose, take a look at the job description attached.
We’d love to meet you!
What we’re looking for
The requirements for the role include:
Knowledge and experience of;
• In depth knowledge of Microsoft operating systems and applications
• Broad understanding of hardware including Windows Laptops, Printers, Android Tablets, Smart Phones, Chromebooks, AV equipment (desirable)
• Service Desk or Desktop Support level experience (desirable)
Qualifications and Training
• ITIL Foundation V4 (desirable)
• 5 GCEs (A-C)/GCSEs or equivalent including Maths and English (desirable)
• Computing qualifications, e.g. O/GCSEs, A levels, BTEC ONC, BTEC HNC or equivalent (desirable)
Housing 21’s growth
Housing 21 have an ambitious strategy for growth across both new developments and acquisitions. We will achieve our growth through acquisitions by working in partnership with other providers and professional services managing the disposal process. We are currently working on an exciting acquisition opportunity to grow our business significantly this year. If you would like to be part of a proactive and dynamic team working on this exciting project have a look at some of our previous projects:
Housing 21 - Housing 21 acquisitions
There are also other opportunities available for years to come. Throughout all of our work we will ensure we continue to deliver great services to our existing residents and share that great service with future residents and employees who will join us through acquisition.
Why us?
We support our employees to do what they do best, whether that’s through flexible working, learning new skills or being part of a friendly and supportive workplace culture. We also offer a great benefits package including Blue Light Card discount, holiday trade scheme, volunteer days, Occupational Sick Pay, Occupational Maternity Pay and more.
As part of our commitment to our employees and offering flexibility, we now offer a nine-day fortnight, providing employees with the opportunity to work their hours across nine days and have a three-day weekend every other week. Further details on how this works will be discussed with successful candidates upon on offer being made.
An offer of employment will be subject to the satisfactory completion of a basic disclosure check.
Closing date for applications 3 August, with interviews taking place 5 August.
Due to the nature of this role this advert may close earlier than the closing date listed and once sufficient applications have been received. Please apply early to avoid disappointment.
The role
We are currently looking to recruit an IT Tech Hub Assistant, to join our IT team here at Housing 21.
Within the role you will assist with providing IT hardware management services and provide first line support at our walk-up service Tech Hub, to business users to the defined SLAs.
You will utilise the IT Service Management tool to co-ordinate and administer hardware deployment services to all business users to SLA.
You will also ensure rigorous asset management processes are maintained in order that all assets can be recorded and track throughout the lifecycle.
Curious to know more? If you’re looking for an opportunity where you can make a real difference, with an organisation with a strong social purpose, take a look at the job description attached.
We’d love to meet you!
What we’re looking for
The requirements for the role include:
Knowledge and experience of;
• In depth knowledge of Microsoft operating systems and applications
• Broad understanding of hardware including Windows Laptops, Printers, Android Tablets, Smart Phones, Chromebooks, AV equipment (desirable)
• Service Desk or Desktop Support level experience (desirable)
Qualifications and Training
• ITIL Foundation V4 (desirable)
• 5 GCEs (A-C)/GCSEs or equivalent including Maths and English (desirable)
• Computing qualifications, e.g. O/GCSEs, A levels, BTEC ONC, BTEC HNC or equivalent (desirable)
Housing 21’s growth
Housing 21 have an ambitious strategy for growth across both new developments and acquisitions. We will achieve our growth through acquisitions by working in partnership with other providers and professional services managing the disposal process. We are currently working on an exciting acquisition opportunity to grow our business significantly this year. If you would like to be part of a proactive and dynamic team working on this exciting project have a look at some of our previous projects:
Housing 21 - Housing 21 acquisitions
There are also other opportunities available for years to come. Throughout all of our work we will ensure we continue to deliver great services to our existing residents and share that great service with future residents and employees who will join us through acquisition.
Why us?
We support our employees to do what they do best, whether that’s through flexible working, learning new skills or being part of a friendly and supportive workplace culture. We also offer a great benefits package including Blue Light Card discount, holiday trade scheme, volunteer days, Occupational Sick Pay, Occupational Maternity Pay and more.
As part of our commitment to our employees and offering flexibility, we now offer a nine-day fortnight, providing employees with the opportunity to work their hours across nine days and have a three-day weekend every other week. Further details on how this works will be discussed with successful candidates upon on offer being made.
An offer of employment will be subject to the satisfactory completion of a basic disclosure check.
Closing date for applications 3 August, with interviews taking place 5 August.
Due to the nature of this role this advert may close earlier than the closing date listed and once sufficient applications have been received. Please apply early to avoid disappointment.