Customer Service Agent
| Posting date: | 21 July 2025 |
|---|---|
| Salary: | £25,000 to £28,000 per year |
| Additional salary information: | excellent benefits OTE £35,000 |
| Hours: | Full time |
| Closing date: | 20 August 2025 |
| Location: | Cardiff, Cardiff, CF102HH |
| Remote working: | On-site only |
| Company: | Vibe Recruit |
| Job type: | Permanent |
| Job reference: | KB/CS_1753110287 |
Summary
Role Overview
You will be the first point of contact for our customers via phone, email, and live chat-offering guidance, resolving queries, and ensuring a positive customer journey. Your ability to communicate clearly, manage issues effectively, and go the extra mile will directly contribute to our ongoing success and customer satisfaction.
Key Responsibilities
- Act as the first point of contact for customers, providing outstanding service via phone, email, and live chat.
- Respond to customer enquiries, concerns, and complaints with professionalism and efficiency, ensuring timely resolution.
- Handle complaints empathetically and effectively, striving for complete customer satisfaction.
- Use live chat and other digital platforms to support and guide customers in real time.
- Communicate clearly and professionally in both written and verbal interactions.
- Demonstrate a commitment to exceeding customer expectations and enhancing the customer experience.
Person Specification
- Excellent communicator - clear, confident, and articulate in both written and verbal communication.
- Target-driven - motivated by goals and consistently works towards achieving and exceeding performance metrics.
- Customer-focused - committed to delivering an exceptional service experience at every touchpoint.
- Professional telephone manner - confident, courteous, and empathetic on calls.
- Detail-oriented - high level of accuracy and commitment to getting things right the first time.
- Resilient and positive - remains calm and composed under pressure, with a proactive approach to problem-solving.
Vibe Recruit is acting as an Employment Agency in relation to this vacancy.