Supporter Care Officer x 2
| Posting date: | 21 July 2025 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £31,904 per annum inclusive of London Weighting and benefits |
| Hours: | Full time |
| Closing date: | 20 August 2025 |
| Location: | London, EC3R 8AD |
| Company: | Pancreatic Cancer UK |
| Job type: | Permanent |
| Job reference: | 120 |
Summary
Job Advert
Are you passionate about making a real difference in people’s lives and delivering an outstanding service?
We’re excited to recruit for 2 new Supporter Care Officers and you will join our collaborative and solutions focused Supporter
Care team!
You will play a vital role in ensuring every supporter feels valued and appreciated and have a key part in enhancing the supporter
experience and ensuring donations and data are handled with care and precision, contributing directly to the success of our
life-saving work.
Some of the things you will be responsible for are:
* Delivering an exceptional supporter care service and you'll be the first point of contact for our supporters, ensuring every
interaction is professional and aligned with our values.
* Supporting the Senior Supporter Care manager with fine-tuning processes, handle queries escalated to you, and drive onward
improvement by meeting team performance goals and championing innovation.
* You will process gifts to maintain accurate records and financial reconciliation, your attention to detail will directly
support our fundraising success.
About You
* Proven experience in Supporter Care and income processing, ideally within a charity environment, with confidence in handling
sensitive or escalated supporter interactions.
* Strong working knowledge of CRM systems (ideally Raiser’s Edge), with a solid understanding of data accuracy, Gift Aid, and
Data Protection legislation.
* Excellent communication and interpersonal skills, with a proactive, solutions-focused approach and the ability to manage
multiple tasks while working collaboratively across teams.
* Team-oriented and values-driven, with a passion for delivering great supporter experiences, a positive attitude, and a
commitment to continuous improvement.
If this sounds like you – we’d love to hear from you!
About working for us
This is a fast-paced and growing organisation that is really committed to making a difference. Being a part of our team is being
part of a thriving, positive, dynamic, successful, and welcoming community that is making an impact. We will support you and
develop you should you wish this, and you get the opportunity to be involved in activities outside the scope of your immediate
role. We care about your health and well-being and your work-life balance, and you will feel that your contribution is valued and
matters.
About us
Pancreatic cancer is a tough one but we're taking it on. It is tough to diagnose, tough to treat, and tough to research. For too
long this disease has been side-lined. We want to make sure that everyone affected by it gets all the help they need. Together we
are taking on pancreatic cancer. Underpinning this vision are our three values:
Courageous
Collaborative
Compassion
We cannot achieve our vision without employing people who are committed to our vision, strategy, and values.
At Pancreatic Cancer UK (PCUK) our ambition is to create an inclusive working environment that reflects the communities and
audiences that we engage with and where everyone can be their true selves, where they feel respected, championed, heard, and
supported. We want our workforce to achieve their potential, understand their contribution and feel proud of their impact by
creating a culture and organisation that is genuinely inclusive by advancing equality, diversity, inclusion, and belonging through
our policies and practices.
We believe diversity drives great outcomes by encouraging the different points of view that come from a diverse workforce. We want
to hear from and engage with people whose experience of dealing with this disease may be very different depending on their
individual circumstances and background. We can think of no better way to do this than by making sure this role fully represents
our intent; therefore, we are especially keen to consider applications from suitable applicants who consider themselves to be in
areas that appear underrepresented within the charity sector.
Safeguarding
PCUK is committed to safe and fair recruitment processes that safeguard and protect those we work with, support and serve. We make
sure all our staff are selected, vetted (DBS/Criminal record checks where appropriate), trained, and supervised fairly and to a
high standard so that they can provide safe, effective and compassionate care. Where we work with volunteers, we extend the same
support in order to ensure that they are working within our ethos and standards.
Hybrid-working:
Our London office is a place to connect, collaborate and celebrate with colleagues, we recognise that flexibility around where you
work is just as important. We are currently working hybrid with a minimum of 2-3 days in the office. This is an office based role
where you may be required to be in the office more frequently to attend activities and meetings depending on the needs of the
role.
How to apply
* Please download the Job Description and Person Specification for full details of the role. If you have any questions about this
role that we’ve not answered, please get in touch with Alex at alex.foott@pancreaticcancer.org.uk.
* To apply, please complete the online application form, setting out why you are interested in the role and how you meet the
person specification criteria. This information will be used to select candidates for interviews.
* You will need to have the right to work in the UK as we are not able to provide sponsorship for this role.
* Please note that interviews will be held in person at our office, on Monday 4th August. Our address is Queen Elizabeth House, 4
St Dunstan’s Hill, EC3R 8AD.
No agencies/sales call please – as a charity we work hard to keep our costs down and therefore will not be engaging agencies to
support this recruitment.
Are you passionate about making a real difference in people’s lives and delivering an outstanding service?
We’re excited to recruit for 2 new Supporter Care Officers and you will join our collaborative and solutions focused Supporter
Care team!
You will play a vital role in ensuring every supporter feels valued and appreciated and have a key part in enhancing the supporter
experience and ensuring donations and data are handled with care and precision, contributing directly to the success of our
life-saving work.
Some of the things you will be responsible for are:
* Delivering an exceptional supporter care service and you'll be the first point of contact for our supporters, ensuring every
interaction is professional and aligned with our values.
* Supporting the Senior Supporter Care manager with fine-tuning processes, handle queries escalated to you, and drive onward
improvement by meeting team performance goals and championing innovation.
* You will process gifts to maintain accurate records and financial reconciliation, your attention to detail will directly
support our fundraising success.
About You
* Proven experience in Supporter Care and income processing, ideally within a charity environment, with confidence in handling
sensitive or escalated supporter interactions.
* Strong working knowledge of CRM systems (ideally Raiser’s Edge), with a solid understanding of data accuracy, Gift Aid, and
Data Protection legislation.
* Excellent communication and interpersonal skills, with a proactive, solutions-focused approach and the ability to manage
multiple tasks while working collaboratively across teams.
* Team-oriented and values-driven, with a passion for delivering great supporter experiences, a positive attitude, and a
commitment to continuous improvement.
If this sounds like you – we’d love to hear from you!
About working for us
This is a fast-paced and growing organisation that is really committed to making a difference. Being a part of our team is being
part of a thriving, positive, dynamic, successful, and welcoming community that is making an impact. We will support you and
develop you should you wish this, and you get the opportunity to be involved in activities outside the scope of your immediate
role. We care about your health and well-being and your work-life balance, and you will feel that your contribution is valued and
matters.
About us
Pancreatic cancer is a tough one but we're taking it on. It is tough to diagnose, tough to treat, and tough to research. For too
long this disease has been side-lined. We want to make sure that everyone affected by it gets all the help they need. Together we
are taking on pancreatic cancer. Underpinning this vision are our three values:
Courageous
Collaborative
Compassion
We cannot achieve our vision without employing people who are committed to our vision, strategy, and values.
At Pancreatic Cancer UK (PCUK) our ambition is to create an inclusive working environment that reflects the communities and
audiences that we engage with and where everyone can be their true selves, where they feel respected, championed, heard, and
supported. We want our workforce to achieve their potential, understand their contribution and feel proud of their impact by
creating a culture and organisation that is genuinely inclusive by advancing equality, diversity, inclusion, and belonging through
our policies and practices.
We believe diversity drives great outcomes by encouraging the different points of view that come from a diverse workforce. We want
to hear from and engage with people whose experience of dealing with this disease may be very different depending on their
individual circumstances and background. We can think of no better way to do this than by making sure this role fully represents
our intent; therefore, we are especially keen to consider applications from suitable applicants who consider themselves to be in
areas that appear underrepresented within the charity sector.
Safeguarding
PCUK is committed to safe and fair recruitment processes that safeguard and protect those we work with, support and serve. We make
sure all our staff are selected, vetted (DBS/Criminal record checks where appropriate), trained, and supervised fairly and to a
high standard so that they can provide safe, effective and compassionate care. Where we work with volunteers, we extend the same
support in order to ensure that they are working within our ethos and standards.
Hybrid-working:
Our London office is a place to connect, collaborate and celebrate with colleagues, we recognise that flexibility around where you
work is just as important. We are currently working hybrid with a minimum of 2-3 days in the office. This is an office based role
where you may be required to be in the office more frequently to attend activities and meetings depending on the needs of the
role.
How to apply
* Please download the Job Description and Person Specification for full details of the role. If you have any questions about this
role that we’ve not answered, please get in touch with Alex at alex.foott@pancreaticcancer.org.uk.
* To apply, please complete the online application form, setting out why you are interested in the role and how you meet the
person specification criteria. This information will be used to select candidates for interviews.
* You will need to have the right to work in the UK as we are not able to provide sponsorship for this role.
* Please note that interviews will be held in person at our office, on Monday 4th August. Our address is Queen Elizabeth House, 4
St Dunstan’s Hill, EC3R 8AD.
No agencies/sales call please – as a charity we work hard to keep our costs down and therefore will not be engaging agencies to
support this recruitment.