Customer Service Advisor
| Dyddiad hysbysebu: | 19 Gorffennaf 2025 |
|---|---|
| Cyflog: | £13.10 yr awr |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 26 Gorffennaf 2025 |
| Lleoliad: | EH129EG |
| Cwmni: | The Best Connection Group Limited |
| Math o swydd: | Dros dro |
| Cyfeirnod swydd: | GG454383 |
Crynodeb
We are seeking a Customer Service Executive to join our clients team on an ongoing basis, with the possibility of becoming permanent. Based in South Gyle, Edinburgh, youll be the main point of contact for clients booking shipments, managing enquiries, quotations, order placement, and tracking. Youll ensure shipments run smoothly through careful planning and coordination with internal operational teams.
Please note: Initial on-site training will take place Monday to Friday, 8am to 5pm. Once fully trained, hours will need to be covered on a shift basis between 7am and 7pm. Hybrid working options may also be available following training.
Key Responsibilities Handle client enquiries via phone and email; process bookings through phone, email, and Customer Portal. Track shipments, update clients on status including delays or temperature issues. Generate reports and escalate issues as needed. Use internal systems (TMS, Jetstream, OMNI/BSNG, Salesforce, Customer Portal, Alteryx). Manage specialty shipments like Direct To Patient and Cell and Gene Therapy. Maintain IATA Dangerous Goods qualification and apply relevant procedures. Prepare quotations, secure senior approval, manage costs and invoicing queries. Support financial teams and complete all required training. Skills & Knowledge Ability to follow procedures and communicate effectively. Technologically proficient with problem-solving ability. Personal Attributes Team player, self-motivated, calm under pressure. Flexible with shift work, detail-oriented, organized, friendly, and reliable.
Benefits & Requirements:
- 28 days Paid Annual Leave pro-rata for PAYE (inclusive of statutory holiday)
- Ongoing Assignment
- Possible permanent position following a successful trial period
All vacancies are available and correct at the time of posting. Some details may be subject to change.
Please note: Initial on-site training will take place Monday to Friday, 8am to 5pm. Once fully trained, hours will need to be covered on a shift basis between 7am and 7pm. Hybrid working options may also be available following training.
Key Responsibilities Handle client enquiries via phone and email; process bookings through phone, email, and Customer Portal. Track shipments, update clients on status including delays or temperature issues. Generate reports and escalate issues as needed. Use internal systems (TMS, Jetstream, OMNI/BSNG, Salesforce, Customer Portal, Alteryx). Manage specialty shipments like Direct To Patient and Cell and Gene Therapy. Maintain IATA Dangerous Goods qualification and apply relevant procedures. Prepare quotations, secure senior approval, manage costs and invoicing queries. Support financial teams and complete all required training. Skills & Knowledge Ability to follow procedures and communicate effectively. Technologically proficient with problem-solving ability. Personal Attributes Team player, self-motivated, calm under pressure. Flexible with shift work, detail-oriented, organized, friendly, and reliable.
Benefits & Requirements:
- 28 days Paid Annual Leave pro-rata for PAYE (inclusive of statutory holiday)
- Ongoing Assignment
- Possible permanent position following a successful trial period
All vacancies are available and correct at the time of posting. Some details may be subject to change.