Lettings Officer
| Dyddiad hysbysebu: | 19 Gorffennaf 2025 |
|---|---|
| Cyflog: | £16.93 yr awr |
| Gwybodaeth ychwanegol am y cyflog: | per hour PAYE |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 17 Awst 2025 |
| Lleoliad: | Saltisford, Warwickshire, CV34 4UL |
| Cwmni: | Triumph Consultants Ltd |
| Math o swydd: | Dros dro |
| Cyfeirnod swydd: | Warwick 5272724 |
Crynodeb
What's involved with this role:
Job Title: Lettings Officer
Ref: Warwick 5272724
Pay rate: £15.59 - £16.93 per hour PAYE
A Full valid UK driving licence and access to a car is required for this role.
A DBS may be required for this role.
The role:
On behalf of our client, we are seeking a Lettings Officer to provide an excellent customer focused service to coordinate and administer the process for the reletting of empty homes, ensuring properties are let in accordance with the Council’s Allocations Policy and Home Choice scheme.
You will place a clear emphasis on a high-quality customer service, sustaining tenancies and minimising rent loss.
Key responsibilities:
Manage the letting process for properties by coordinating viewings, preparing and completing sign-up paperwork, and communicating outcomes to the Allocations Team within required timescales
To ensure the prospective tenant understands their rights and obligations under the tenancy agreement
Process termination notices from Council tenants within set timeframes and coordinate with the Allocations team to advertise upcoming vacant properties
Ensure relet timescales are met to achieve performance targets and maximise rental income from the Council's housing stock
Develop and maintain processes to keep Housing Officers informed of all lets, including details on vulnerable households, to support sustainable tenancies
Maintain strong collaboration with the Allocations and Homeless Advice teams to ensure a proactive letting process and minimise void loss
Ensure timely and accurate responses to enquiries while maintaining proper documentation and records
What the client is looking for:
A minimum qualification of 5 GCSEs grade C/4 or above (or equivalent) to include English and Maths
3-5 years’ experience of delivering customer focused, quality services
Substantial experience of interviewing and providing assistance to vulnerable clients
Experience of maintaining accurate records
Experience of working in partnership with external organisations and agencies
A good working knowledge of legislation relating to housing allocations
A good knowledge of Housing and Welfare Benefits Regulations
Good problem solving and decision-making skills, combined with the ability to make sound decisions in pressurised situations
To act tactfully and with sensitivity and courtesy at all times
Excellent IT Skills and administration skills
Experienced in managing caseloads with strong interpersonal, organisational, influencing, and communication skills, delivering empathetic and high-quality customer service
Skilled at making and communicating difficult decisions with empathy, calmness, and excellent interpersonal and customer service abilities
How to Apply
Quote the Job Title and Reference Number in your application.
Submit your CV in Word format.
Applications are reviewed on a rolling basis—early submission is recommended.
We will also add your details to our mail out lists. Please note you may receive details of roles outside of your immediate vicinity, as many candidates are able to relocate temporarily for work. Please disregard any such emails that are not of interest and let us know if you would rather not receive such mailouts and/or if you wish us to delete your details and prefer to apply direct to our advertised roles.
If you do not hear from us within three working days, unfortunately your application has not been shortlisted on this occasion. Thank you for your interest in working with us.
Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.
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Job Ref: Warwick 5272724
Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.
Please do try to resist contacting us with requests for progress updates.
We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.
Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs.
Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.