Field Operations Manager
| Dyddiad hysbysebu: | 18 Gorffennaf 2025 |
|---|---|
| Cyflog: | Heb ei nodi |
| Gwybodaeth ychwanegol am y cyflog: | £42000-42000 per annum |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 01 Awst 2025 |
| Lleoliad: | Field Based with travel, WA3 6ZH |
| Cwmni: | Serco Limited |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | 303632-43531391 |
Crynodeb
Serco Limited
Serco: AASC
Field Based covering East Midlands
Permanent, Full Time
£42,000 + Car + Excellent Corporate Benefits Package
Here at Serco, we are looking for a Contingency Field Operations Manager to drive compliancy within the designated portfolio of our Asylum Accommodation and Support Services Contract (AASC).
A key member of the Contingency Management Team, the Field Operations Manager is responsible for providing hotel management, and service user support services via their team of Contingency Support officers, Housing Officers and Supervisors within the designated portfolio, to ensure compliant delivery of the Serco AASC contract.
This role is field based, working from an appointed geographical Field Office Location (FOL). The area of responsibility will generally be in the vicinity of the FOL, however there may be occasions coverage of a different area within region is required, or attendance on a different site is required. The Continency portfolio may require visits to additional geographical areas.
All mileage incurred during the course of the working day is calculated as commercial, however the commute to and from home to the FOL is at the employee’s expense.
As a key member of the Operations Management Team you will be responsible for ensuring:
- Compliance with the AASC contract, company policies, processes and procedures for their designated area of responsibility, through their management of staff and liaising with other teams within the business, landlords, sub-contractors, external agencies and partners.
- All hotels within their allocated area of the hotel portfolio are safe, habitable, fit for purpose and fully equipped in accordance with contract standards both national and local, while also ensuring regulatory and legislative requirements are also met.
- The provision of all necessary service user dispersal, relocation, ongoing support services and discontinuation activities within their designated portfolio is delivered in accordance with the contract and that all service users maintain compliance with the conditions of their support provision.
Achievement of all agreed performance targets relating to the provision of all hotels, service user and reporting activities involved in the above within their designated portfolio.
This is a crucial role, providing clear management to Contingency Support Officers, Housing Officers and Supervisors in their provision of service user services and hotel maintenance services.
The role will provide accountability to the Head of Contingency for all accommodation service user support activities and hotel maintenance services within the respective region; provide leadership and strategic direction to the Contingency Support Officers, Housing Officers and Maintenance Operatives within their allocated portfolio; and work with the other Management Team members to deliver outstanding and effective service.
What you’ll need to do the role
First and foremost, you will have proven people management skills and the ability to analyse data and produce accurate timely reports. A background in managing multi skilled maintenance operatives, delivering against key performance indicators, working to tight deadlines and within set budgets, would also be beneficial.
This is a field-based role, so you must be willing to travel and undertake out of hours and on-call requirements (All mileage incurred during the course of the working day is calculated as commercial, however the commute to and from home to the is at the employee’s expense).
Why Serco
A place you can make an impact
- The nature of our business means you will do interesting work that matters – delivering essential services that touch people’s lives.
A place you can count on
- Our diverse UK-wide operations offer unrivalled opportunities to learn and develop. You’ll be able to broaden your experience and apply your skills in new ways.
A place for you
- We are a motivated team who will encourage you and help you to succeed within a supportive and safe culture.
What we offer
- Up to 6% contributory pension scheme
- Serco benefits package: discounts which include cinema, merlin entertainment, online shopping, mobile phone plans and leisure centre memberships
- Serco ShareSave
- where employees can own a part of the company and invest in their future.
- Employee Assistance Programme
- A safe and supportive culture
- The chance to make a positive difference
- A company passionate about diversity and inclusion
Serco: AASC
Field Based covering East Midlands
Permanent, Full Time
£42,000 + Car + Excellent Corporate Benefits Package
Here at Serco, we are looking for a Contingency Field Operations Manager to drive compliancy within the designated portfolio of our Asylum Accommodation and Support Services Contract (AASC).
A key member of the Contingency Management Team, the Field Operations Manager is responsible for providing hotel management, and service user support services via their team of Contingency Support officers, Housing Officers and Supervisors within the designated portfolio, to ensure compliant delivery of the Serco AASC contract.
This role is field based, working from an appointed geographical Field Office Location (FOL). The area of responsibility will generally be in the vicinity of the FOL, however there may be occasions coverage of a different area within region is required, or attendance on a different site is required. The Continency portfolio may require visits to additional geographical areas.
All mileage incurred during the course of the working day is calculated as commercial, however the commute to and from home to the FOL is at the employee’s expense.
As a key member of the Operations Management Team you will be responsible for ensuring:
- Compliance with the AASC contract, company policies, processes and procedures for their designated area of responsibility, through their management of staff and liaising with other teams within the business, landlords, sub-contractors, external agencies and partners.
- All hotels within their allocated area of the hotel portfolio are safe, habitable, fit for purpose and fully equipped in accordance with contract standards both national and local, while also ensuring regulatory and legislative requirements are also met.
- The provision of all necessary service user dispersal, relocation, ongoing support services and discontinuation activities within their designated portfolio is delivered in accordance with the contract and that all service users maintain compliance with the conditions of their support provision.
Achievement of all agreed performance targets relating to the provision of all hotels, service user and reporting activities involved in the above within their designated portfolio.
This is a crucial role, providing clear management to Contingency Support Officers, Housing Officers and Supervisors in their provision of service user services and hotel maintenance services.
The role will provide accountability to the Head of Contingency for all accommodation service user support activities and hotel maintenance services within the respective region; provide leadership and strategic direction to the Contingency Support Officers, Housing Officers and Maintenance Operatives within their allocated portfolio; and work with the other Management Team members to deliver outstanding and effective service.
What you’ll need to do the role
First and foremost, you will have proven people management skills and the ability to analyse data and produce accurate timely reports. A background in managing multi skilled maintenance operatives, delivering against key performance indicators, working to tight deadlines and within set budgets, would also be beneficial.
This is a field-based role, so you must be willing to travel and undertake out of hours and on-call requirements (All mileage incurred during the course of the working day is calculated as commercial, however the commute to and from home to the is at the employee’s expense).
Why Serco
A place you can make an impact
- The nature of our business means you will do interesting work that matters – delivering essential services that touch people’s lives.
A place you can count on
- Our diverse UK-wide operations offer unrivalled opportunities to learn and develop. You’ll be able to broaden your experience and apply your skills in new ways.
A place for you
- We are a motivated team who will encourage you and help you to succeed within a supportive and safe culture.
What we offer
- Up to 6% contributory pension scheme
- Serco benefits package: discounts which include cinema, merlin entertainment, online shopping, mobile phone plans and leisure centre memberships
- Serco ShareSave
- where employees can own a part of the company and invest in their future.
- Employee Assistance Programme
- A safe and supportive culture
- The chance to make a positive difference
- A company passionate about diversity and inclusion
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Hyderus o ran Anabledd
Gwybodaeth am Hyderus o ran Anabledd
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