LGBTQ Outreach Worker
| Dyddiad hysbysebu: | 18 Gorffennaf 2025 |
|---|---|
| Cyflog: | £29,611 bob blwyddyn, pro rata |
| Gwybodaeth ychwanegol am y cyflog: | 3% pension contribution, 45p mile travel |
| Oriau: | Rhan Amser |
| Dyddiad cau: | 30 Gorffennaf 2025 |
| Lleoliad: | Hertfordshire, Eastern England |
| Gweithio o bell: | Ar y safle yn unig |
| Cwmni: | Impactful Lives (Charity No. 1203136) |
| Math o swydd: | Cytundeb |
| Cyfeirnod swydd: | Hertfordshire |
Crynodeb
Closing Date: 30th July 2025
Position: LGBTQ+ Outreach Worker Car owner and driver is essential
Length of Contract: 12 months (renewed annually for 3 years) subject to performance
Hours per Week: 14 hours (2 days equivalent)
One week of evenings 7-9pm (Mon – Fri) & some Saturdays
Salary: FTE £29,611 (£11,844 per annum pro-rata) at £16.27 per hour
Annual Leave 11 days per full year
Employer opt-in pension contribution 3% of salary
Contract Start: 1st September 2025
Reporting to: Operational Manager
Purpose
To deliver person-centred outreach support and engagement across Impactful Lives (I.L.) and our partner organisation Impactful Governance’s (I.G.) community projects.
This role will focus on engaging LGBTQ+ individuals, including those with complex needs, to reduce isolation, encourage access to support, and increase visibility of the services we (I.L. & I.G.) provide across Hertfordshire and surrounding areas.________________________________________
Main Duties
• Maintain and encourage participation at our “Queers & Peers Groups”.
• Directly reach out to LGBTQ+ individuals and communities, including those with additional needs such as disabilities, neurodiversity, or social disadvantage.
• Work our existing database of LGBTQ+ people to update details, retain contact and encourage participation in the many activities we provide or support.
• Build trusting relationships with new and existing service users, offering initial support, signposting, and referrals to relevant internal or under direction to external services.
• Promote our services through community engagement events, social spaces, social media and collaboration with local organisations.
• Identify and attend locations where LGBTQ+ individuals and groups may benefit from LGBTQ+ support, to meet the objectives of the project and partnership.
• Record and report all outreach activities and engagement outcomes using our internal CRM systems recording systems (initial training and induction will be provided).
• Always maintain confidentiality and professionalism, especially when supporting vulnerable individuals and following safeguarding protocols and procedures in accordance with our policies.
• Encourage participation in activities, social groups, and mentoring services run by Impactful Governance and Impactful Lives (Charity No. 1203136).
• Support participants in developing confidence, social connections, and access to resources.
• Work in partnership with other team members to co-deliver inclusive community-led services and events.
• Attend regular supervision, team meetings, and training opportunities.
• Complete venue risk assessments, travel logs, and safeguarding reports when required.
• Comply with GDPR and safeguarding policies and raise any concerns promptly.
• Promote the values of equality, diversity, and inclusion in every aspect of work.
• Contribute toward regular monitoring reports, participant feedback summaries, and impact statistics. You may be asked to write case studies on some clients.
Essential Criteria
1. Qualifications & Experience - Proven experience working in community outreach, support work, or advocacy, especially within the LGBTQ+ sector.
- Demonstrated ability to work with vulnerable and diverse individuals including those who are neurodivergent, disabled, economically inactive, or from global majority communities.
- Experience with safeguarding protocols and working under safeguarding policies.
- Competency in recording and reporting through databases, CRM systems, or similar digital tracking platforms.
2. Knowledge - Strong understanding of issues affecting LGBTQ+ individuals, including intersectional experiences (e.g., BAME LGBTQ+ individuals, older LGBTQ+ people, disabled or neurodiverse LGBTQ+ people).
- Knowledge of the local geography and communities in Hertfordshire and nearby areas.
- Awareness of confidentiality, GDPR, and safe working practices.
3. Skills - Excellent verbal and written communication skills.
- Ability to build trust and develop relationships with individuals from diverse backgrounds.
- Strong organisational and time management skills.
- Ability to work independently with minimal supervision.
- Competent in using email, social media, and digital platforms to engage communities.
4. Availability - Availability to work one full week of evenings (7–9pm, Mon–Fri) and some Saturdays on a rotating basis.
5. Mobility - Must be a car owner and driver with a full UK driving licence.
- Ability to travel across Hertfordshire and surrounding areas for outreach, events, and meetings.
6. Attitude & Approach - Commitment to promoting equality, diversity, and inclusion.
- Empathetic, non-judgmental, and professional manner when working with service users.
- Willingness to work flexibly and adapt to the changing needs of service users and the organisation.
Other - Willingness to attend regular training, team meetings, and contribute to monitoring reports.
- Willingness to represent the organisation professionally at community and partner events.
- Commitment to upholding the values of Impactful Lives and Impactful Governance.
________________________________________
Personal Attributes
The successful candidate will be:
• Passionate about improving the lives and wellbeing of LGBTQ+ individuals.
• Highly motivated, compassionate, and proactive.
• A respectful and active listener.
• Open to feedback and reflective practice.
Evidence of how you meet the Person Specification:
ANSWER ALL ESSENTAIL POINTS ABOVE (in spaces below)
Essential Criteria Desirable Criteria
1.
2.
3.
4.
5.
6.
7
8
9
10
Your Name: Date:
Position applied for: ……LGBTQ+ Outreach Worker….
EMAIL THE PERSON SPECIFICATION ANSWERS TO: manager@il-org.uk by 30th July 2025
Also include your CV in the email please
Position: LGBTQ+ Outreach Worker Car owner and driver is essential
Length of Contract: 12 months (renewed annually for 3 years) subject to performance
Hours per Week: 14 hours (2 days equivalent)
One week of evenings 7-9pm (Mon – Fri) & some Saturdays
Salary: FTE £29,611 (£11,844 per annum pro-rata) at £16.27 per hour
Annual Leave 11 days per full year
Employer opt-in pension contribution 3% of salary
Contract Start: 1st September 2025
Reporting to: Operational Manager
Purpose
To deliver person-centred outreach support and engagement across Impactful Lives (I.L.) and our partner organisation Impactful Governance’s (I.G.) community projects.
This role will focus on engaging LGBTQ+ individuals, including those with complex needs, to reduce isolation, encourage access to support, and increase visibility of the services we (I.L. & I.G.) provide across Hertfordshire and surrounding areas.________________________________________
Main Duties
• Maintain and encourage participation at our “Queers & Peers Groups”.
• Directly reach out to LGBTQ+ individuals and communities, including those with additional needs such as disabilities, neurodiversity, or social disadvantage.
• Work our existing database of LGBTQ+ people to update details, retain contact and encourage participation in the many activities we provide or support.
• Build trusting relationships with new and existing service users, offering initial support, signposting, and referrals to relevant internal or under direction to external services.
• Promote our services through community engagement events, social spaces, social media and collaboration with local organisations.
• Identify and attend locations where LGBTQ+ individuals and groups may benefit from LGBTQ+ support, to meet the objectives of the project and partnership.
• Record and report all outreach activities and engagement outcomes using our internal CRM systems recording systems (initial training and induction will be provided).
• Always maintain confidentiality and professionalism, especially when supporting vulnerable individuals and following safeguarding protocols and procedures in accordance with our policies.
• Encourage participation in activities, social groups, and mentoring services run by Impactful Governance and Impactful Lives (Charity No. 1203136).
• Support participants in developing confidence, social connections, and access to resources.
• Work in partnership with other team members to co-deliver inclusive community-led services and events.
• Attend regular supervision, team meetings, and training opportunities.
• Complete venue risk assessments, travel logs, and safeguarding reports when required.
• Comply with GDPR and safeguarding policies and raise any concerns promptly.
• Promote the values of equality, diversity, and inclusion in every aspect of work.
• Contribute toward regular monitoring reports, participant feedback summaries, and impact statistics. You may be asked to write case studies on some clients.
Essential Criteria
1. Qualifications & Experience - Proven experience working in community outreach, support work, or advocacy, especially within the LGBTQ+ sector.
- Demonstrated ability to work with vulnerable and diverse individuals including those who are neurodivergent, disabled, economically inactive, or from global majority communities.
- Experience with safeguarding protocols and working under safeguarding policies.
- Competency in recording and reporting through databases, CRM systems, or similar digital tracking platforms.
2. Knowledge - Strong understanding of issues affecting LGBTQ+ individuals, including intersectional experiences (e.g., BAME LGBTQ+ individuals, older LGBTQ+ people, disabled or neurodiverse LGBTQ+ people).
- Knowledge of the local geography and communities in Hertfordshire and nearby areas.
- Awareness of confidentiality, GDPR, and safe working practices.
3. Skills - Excellent verbal and written communication skills.
- Ability to build trust and develop relationships with individuals from diverse backgrounds.
- Strong organisational and time management skills.
- Ability to work independently with minimal supervision.
- Competent in using email, social media, and digital platforms to engage communities.
4. Availability - Availability to work one full week of evenings (7–9pm, Mon–Fri) and some Saturdays on a rotating basis.
5. Mobility - Must be a car owner and driver with a full UK driving licence.
- Ability to travel across Hertfordshire and surrounding areas for outreach, events, and meetings.
6. Attitude & Approach - Commitment to promoting equality, diversity, and inclusion.
- Empathetic, non-judgmental, and professional manner when working with service users.
- Willingness to work flexibly and adapt to the changing needs of service users and the organisation.
Other - Willingness to attend regular training, team meetings, and contribute to monitoring reports.
- Willingness to represent the organisation professionally at community and partner events.
- Commitment to upholding the values of Impactful Lives and Impactful Governance.
________________________________________
Personal Attributes
The successful candidate will be:
• Passionate about improving the lives and wellbeing of LGBTQ+ individuals.
• Highly motivated, compassionate, and proactive.
• A respectful and active listener.
• Open to feedback and reflective practice.
Evidence of how you meet the Person Specification:
ANSWER ALL ESSENTAIL POINTS ABOVE (in spaces below)
Essential Criteria Desirable Criteria
1.
2.
3.
4.
5.
6.
7
8
9
10
Your Name: Date:
Position applied for: ……LGBTQ+ Outreach Worker….
EMAIL THE PERSON SPECIFICATION ANSWERS TO: manager@il-org.uk by 30th July 2025
Also include your CV in the email please
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