Clinical Administrator
| Dyddiad hysbysebu: | 17 Gorffennaf 2025 |
|---|---|
| Cyflog: | £24,937.00 i £26,598.00 bob blwyddyn |
| Gwybodaeth ychwanegol am y cyflog: | £24937.00 - £26598.00 a year |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 24 Gorffennaf 2025 |
| Lleoliad: | Hartlepool, TS24 9AH |
| Cwmni: | NHS Jobs |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | C9345-25-0428 |
Crynodeb
To provide effective and efficient use and co-ordination of Patient Record Systems, such as SystmOne,Trakcare, ICE, Choose & Book, Winscribe and other clinical systems across services to support thesmooth running of the clinical services and in response to the ever changing needs of the service.To process Urgent and Routine referrals for the appropriate clinical teams into the electronic patientrecord systems within agreed timescales, ie referral to treatment pathways (RTT) and key performanceindicators (KPIs), ensuring that urgent referrals are prioritised as required.To be responsible for maintaining up to date and accurate records in all patient record systems,contributing to the collation of service performance data and ensuring that confidentiality is maintainedin accordance with Trust policies and the Data Protection Act.To provide virtual / digital and telephone support for Patients and Clinical Teams, completion of patientquestionnaires and serve as a liaison to clinical staff. Also supporting Attend Anywhere VideoConsultations.Deal with both straightforward and complex enquires from a range of sources, incorporating clinicalteams, patients, relatives, carers as well as GP and other healthcare professionals.Ensure messages are communicated accurately and dealt with in an appropriate and timely manner.To provide a high quality customer care first point of contact service. This may involve the delivery ofreception or telephone / video helpline services as well as in the support of clinicians to coordinate theirclinical workload.To deal with enquiries and provide general nonclinical advice and information to service users, thegeneral public and stakeholders within agreed protocol.To have detailed knowledge and experience of Microsoft Office Packages, Winscribe / WinVoice ProAudio Typing, Internet, IT & Email systems.Provide day to day co-ordination within delegated team of service champions, delivering bespokeadministrative support to specific services, which includes SEND co-ordination and MAAT pathway, RTTTherapy Admin & Paediatric Admin hub JD Description Review of Band 2 to uplift to Band 3 Page 6 of 21tracking, Batch report audits, Initial Health Assessment, Neglect Medicals and Adoptions, along withpreparing Theatre packs for surgical services and such as organising external clinical courses, roombookings, appointing to clinics, sending out related information, and issue of leaflets, as appropriate tothe specific service.To provide support to the Specialist Services & Childrens Services Administration Hub Service Managerin the daily Operational Systems, Procedures, Induction and Training of new staff.To create, apply, amend clinic rota templates for all clinical services, ensuring smooth running of all clinics.To provide support with patient experience activities. Duties could include supporting development /update / distribution of patient leaflets within clinical services and liaison with clinical teams to ensuretimely information is provided for complaints responses.Support the organisation in achieving the Trust vision of excellence in everything we do by promotingequal opportunities, fairness, equity and inclusion through best practice working, objectives and values.To contribute to the review & evaluation of administrative systems and procedures and associated policiesin order that improvements and developments can be made.Deal with complex telephone queries, record and arrange prescription requests and making decisionswhich require specialist understanding of the services.Dealing with messages often of a sensitive nature, using own initiative and taking appropriate action asrequired.Act as the first point of contact for problems raised by patients and working to identify a solution to theproblem, escalating when required.To work in a supportive manner with other team members to ensure the smooth running of the work ofthe team, to enhance each other's strengths, and compensate for each other's weaknesses.