Outpatients Call Handler / Admin Clerk
| Dyddiad hysbysebu: | 17 Gorffennaf 2025 |
|---|---|
| Cyflog: | £24,465.00 bob blwyddyn |
| Gwybodaeth ychwanegol am y cyflog: | £24465.00 a year |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 31 Gorffennaf 2025 |
| Lleoliad: | Bristol, BS10 5NB |
| Cwmni: | NHS Jobs |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | C9339-25-0547 |
Crynodeb
- Act as the first point of contact for patients telephoning the Appointments Centre confidently deal with queries via the telephone.- To assist the referral team and booking team in administrative tasks as required by the team leaders.- Answer general hospital queries and appointment queries as appropriate.- Respond to and resolve patient queries where appropriate and in line with departmental guidelines.- Assist in supporting new members of the team.- Handle personal and confidential patient related information in a sensitive manner.- Receive and accurately pass on information to relevant personnel/teams. - Maintain and update accurate patient details on hospital computer systems.- Record the relevant Referral to Treatment (RTT) status as appropriate Book patient transport in line with the relevant procedure.- Adhere to appropriate booking rules when rescheduling and cancelling appointments.- Generate appointment letters as and when required.- Effectively manage and respond to patient communications to the Outpatients email box.- Work as part of a team processing diagnostic, tertiary, and non-consultant led referrals, ensuring these are processed in a timely manner.- Take part in team meetings and play a role in service redesign.- Ensure that compliments and complaints are escalated to the Team Leader or Performance and Operations Manager.- Manage patient appointments/cancellations under supervision from Team Leader or Clinic Coordinator.- Maintain good working relationships with other hospital staff.- Adhere to Trust and departmental policies, procedures and guidelines.- Participate in annual appraisal reviews.- Co-operate fully in the introduction of new technology and methods of working.- Demonstrate tasks to new and current staff as required.- Undertake other duties commensurate with the role and grade.