Clerical Officer - Outpatients (XN02)

Dyddiad hysbysebu:	17 Gorffennaf 2025
Cyflog:	£24,465.00 bob blwyddyn
Gwybodaeth ychwanegol am y cyflog:	£24465.00 a year
Oriau:	Llawn Amser
Dyddiad cau:	07 Awst 2025
Lleoliad:	Leeds, LS9 7TF
Cwmni:	NHS Jobs
Math o swydd:	Parhaol
Cyfeirnod swydd:	C9298-OPD-0078

Crynodeb

Knowledge/Experience IT skills including keyboard and data entry, with the ability to demonstrate proficiency in the use of software Knowledge of relevant administrative systems and clerical procedures pertaining to the department (acquired through job training) Previous clerical experience - this could include school/college work experience Work experience in a health or social care setting (desirable) Previous reception/customer care experience (desirable) Training Commitment to undergo job training as required on: A range of Patient Administration and other Systems. Participate in in-service and mandatory training Participate in annual performance appraisal with commitment to agreed Personal Development Plan (PDP) Special Knowledge Insight into role and responsibilities of post Be fully conversant with Trust policies and procedures and have complete understanding of standards to be achieved. Be aware of key indicators and service level agreements within the department. Disposition / Attitude Able to work as part of a multidisciplinary team Able to work on own initiative, within agreed departmental guidelines Professional attitude Practical Skills Good interpersonal skills Effectively communicate with patients and team members Personal Motivated Professional attitude and behaviour Able to adapt to service led changes Flexible approach to working practices and duties Attention to detail Good Time Keeping Communication Literacy Numeracy Verbal, non-verbal Able to communicate with all levels of staff Responsibility to others Customer Care skills Reliable Adaptable Trustworthy CORE KNOWLEDGE AND UNDERSTANDING Excellent customer care skills Be aware of, and demonstrate commitment to the Trusts departmental policies and procedures Have understanding of Health and Safety rules and to be responsible for ones own acts and omissions PRINCIPAL DUTIES & AREAS OF RESPONSIBILITY To be fully conversant with and adhere to standard operating procedures, policies and agreed departmental procedures. To promptly process patient and/or other correspondence, documentation, letters, reports etc. To provide a full clerical support service to the Department including organising, sorting and filing documents and papers; dealing with incoming and outgoing paper and electronic post as required; photocopying, faxing and distributing information by post or email; typing letters and other documents. To greet patients and visitors to the department, providing an efficient and courteous service, referring queries or concerns regarding patients and other visitors to the department to appropriate senior staff. To plan and book appointments in priority order in accordance with departmental policy in a timely and efficient manner and arrange transport/interpreting services where appropriate. Check/enter patient and /or other details on the Patient Administration and other Systems. To request and retrieve relevant information from the appropriate administration system (electronic or paper systems) as necessary including patient casenotes. Prepare documentation for processing, including inputting, photocopying or scanning. Check documentation is complete and available when needed in relevant clinic or ward eg casenotes, test results and X-Rays etc. Report and respond to any system faults and errors. Maintain and update patient/departmental databases, ensuring patient and other information is accurately recorded, prioritising within departmental guidelines and escalating unresolved situations/issues to appropriate line manager. To deal with telephone and in-person queries from patients and relatives, Trust staff and external agencies in a polite and helpful manner, observing the need for discretion and courtesy. Taking responsibility for returning any follow up calls as necessary. Follow Departmental/Trust disposal and destruction procedures of confidential documentation, in line with Data Protection Act and Confidentiality. Collect and deliver patient or other documentation/reports around Trust when required. Provide suitable cover for other clerical staff in cases of absences, as delegated by line manager. Assisting to maintain high standards of care, including:- - Maintain a safe working environment, reporting incidents, accidents, complaints - Understand the need to maintain and respect patient confidentiality - Participate in in-service training - Participate in mandatory training annually - Participate in annual performance appraisal Visit and/or work at other designated Trust sites as required to ensure continuity of service/patient care. General office work and any other duties assigned by the Supervisor/Team Leader or Manager, which may include:- Monitor and maintain appropriate/agreed levels of stock and non-stock items, including stationery and office supplies maintain diaries for senior staff