Housing Officers
| Posting date: | 17 July 2025 |
|---|---|
| Salary: | £18.12 per hour |
| Additional salary information: | per hour PAYE |
| Hours: | Full time |
| Closing date: | 15 August 2025 |
| Location: | Portsmouth, Hampshire, PO2 7DP |
| Company: | Triumph Consultants Ltd |
| Job type: | Temporary |
| Job reference: | Portsmouth 5272621 |
Summary
What's involved with this role:
JOB TITLE: Tenancy Management Housing Officer - Social Housing
REF: Portsmouth 5272621 / 5272618 / 5272617
Pay rate: £18.12 per hour PAYE
Working Arrangement: Based in various locations in Portsmouth, it is unlikely that home working will be possible as the team are looking for in person contact with customers.
A current driving licence and daily use of a vehicle.
The areas for these roles cover and Port / Portsea Housing Office, Leigh Park Housing office and Buckland Housing office, please provide your preferred area if you have one on your application.
The role:
On behalf of a local council, we are seeking a Housing Officer for approximately 5 to 6 months.
This is a tenancy management role which involves having effective conversations with customers from a wide range of backgrounds.
You will need to be open and approachable with good questioning techniques, whilst able to have direct conversations and at times challenge behaviours. If not from a Social Housing background Transferable skills may be able to be identified with former Police Officers, Social Workers, Estate Agents, Money / Debt advisers.
Key Responsibilities:
Support tenants to meet their responsibilities in order that they can sustain their tenancies as outlined in their tenancy agreement whilst delivering excellent customer service.
Support customers by providing budgeting advice, assistance with maximising income, tackling anti-social behaviour, working as part of the multi-agency team involved with a family and advising tenants on how to maintain their homes and keep their gardens in good repair.
Provide appropriate tenancy enforcement action when proportionate and necessary to do so.
What the client is looking for:
Previous experience of working with tenants in a challenging front-line service and be comfortable visiting customers in their home.
Current driving licence and daily use of a vehicle for work purposes
Ability to work quickly, accurately and consistently when under pressure
Able to work independently in a focused, diligent and transparent manner.
Able to manage conflicting priorities appropriately.
Able to listen to the demands of the customer, prioritise and respond accordingly, whilst tailoring your approach to the needs of different individuals.
Ability to converse at ease and build a positive rapport with customers, identifying any vulnerabilities they have and demonstrate how this has resulted in a positive impact and outcome in maintaining their tenancy
How to Apply
Quote the Job Title and Reference Number in your application.
Submit your CV in Word format.
Applications are reviewed on a rolling basis—early submission is recommended.
We will also add your details to our mail out lists. Please note you may receive details of roles outside of your immediate vicinity, as many candidates are able to relocate temporarily for work. Please disregard any such emails that are not of interest and let us know if you would rather not receive such mailouts and/or if you wish us to delete your details and prefer to apply direct to our advertised roles.
If you do not hear from us within three working days, unfortunately your application has not been shortlisted on this occasion. Thank you for your interest in working with us
AD
Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.
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Job Ref: Portsmouth 5272621
Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.
Please do try to resist contacting us with requests for progress updates.
We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.
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Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.