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Mae'r hysbyseb swydd hon wedi dod i ben ac mae'r ceisiadau wedi cau.
Locality Officer
| Dyddiad hysbysebu: | 17 Gorffennaf 2025 |
|---|---|
| Cyflog: | £18.14 yr awr |
| Gwybodaeth ychwanegol am y cyflog: | per hour PAYE |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 15 Awst 2025 |
| Lleoliad: | Bristol, BS34 7PZ |
| Cwmni: | Triumph Consultants Ltd |
| Math o swydd: | Dros dro |
| Cyfeirnod swydd: | SGN 5272223 |
Crynodeb
What's involved with this role:
Job Title: Locality Officer
Ref: SGN 5272223
Pay rate: £15.55 to £18.14 per hour PAYE
A Basic DBS is required for this role.
Hybrid role but you need to be flexible to the needs of the business.
The role:
As a housing professional with experience of delivering housing management services, you'll be accountable for delivering a professional and high-quality mixed tenure service to customers across your locality.
You'll use your knowledge and skills to resolve a range of housing management challenges including Anti-Social Behaviour, housing and neighbourhood issues, contractual related breaches and changes, fraud and safeguarding.
You'll be an integral part of ensuring the neighbourhoods are safe, whilst also listening to customers’ needs.
Your duties will include:
Effectively and proactively manage a complex caseload whilst seeking creative solutions to achieve positive outcomes
Contributing to shaping sustainable communities and developing an environment that is safe and inclusive for our customers
Fulfilling landlord responsibilities, including adherence to our policies and procedures, as well as all regulatory and legislative requirements
Taking a pro-active approach to health & safety and compliance
Providing an excellent customer experience which contributes to the council achieving 90% customer satisfaction
Working in collaboration with colleagues from across the locality to conduct a programme of routine checks and deliver improvements to homes and places
Building and maintaining relationships with key stakeholders and partner agencies
What the client is looking for:
Proven track record in delivering responsive, tenure-blind landlord services with locality teams to sustain tenancies and maintain homes and communities
Previous experience of delivering housing management services
Strong knowledge of tenancy, leasehold, and neighbourhood strategies to drive positive outcomes for customers
Confident, persuasive communicator who builds trust, influences, and challenges effectively
Skilled in multi-agency collaboration to tackle complex customer needs
Strategic and values-led thinker, aligned with corporate goals around customer impact, assets, and place-based strategies
Demonstrated ability to propose and implement innovative ideas, anticipating and adapting to policy changes
Open to honest feedback, fostering inclusive relationships while remaining self-driven and accountable
Proven ability to meet deadlines and thrive in fast-paced, dynamic settings
Accurate and compliant in data handling and record-keeping
Understanding of data breach protocols, risks, and industry standards
Recognised for outstanding customer service in complex operational environments
Excellent written, verbal, and interpersonal communication skills
IT proficient in a range of digital tools and platforms
Builds and maintains strong working relationships with colleagues, contractors, and partners
Membership of a professional body such as CIH is encouraged
How to Apply
Quote the Job Title and Reference Number in your application.
Submit your CV in Word format.
Applications are reviewed on a rolling basis—early submission is recommended.
We will also add your details to our mail out lists. Please note you may receive details of roles outside of your immediate vicinity, as many candidates are able to relocate temporarily for work. Please disregard any such emails that are not of interest and let us know if you would rather not receive such mailouts and/or if you wish us to delete your details and prefer to apply direct to our advertised roles.
If you do not hear from us within three working days, unfortunately your application has not been shortlisted on this occasion. Thank you for your interest in working with us.
Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.
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Job Ref: SGN 5272223
Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.
Please do try to resist contacting us with requests for progress updates.
We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.
Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs.
Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.