Healthcare Support Worker

Dyddiad hysbysebu:	16 Gorffennaf 2025
Cyflog:	£13.90 yr awr
Gwybodaeth ychwanegol am y cyflog:	£13.90 an hour
Oriau:	Llawn Amser
Dyddiad cau:	10 Awst 2025
Lleoliad:	York, YO26 4GG
Cwmni:	NHS Jobs
Math o swydd:	Parhaol
Cyfeirnod swydd:	B0260-25-0058

Crynodeb

The post holder, under the direction of the York Community Frailty Hub, will provide appropriate care and support to patients and their carers, in their own homes. The post involves supporting people in potentially distressing, unpredictable situations and may involve supporting terminally ill patients and their families or carers. Main Duties And Responsibilities: Accountable for the delivery of efficient and appropriate care in accordance with relevant standards, guidelines and codes of conduct. To perform first visit assessments of patients in their own home following referral and assessment from a clinician. To update pre-visit summary and lone working questionnaire as appropriate. To provide care and support as appropriate. To maintain written records on Systm One and other related information as required and report all changes in the patients condition to the Team in an accurate and timely manner. To ensure patients comfort, safety, and dignity at all times. To assist and support patients and carers as appropriate. To assist patients with their activities of living, including prompting and administrating medication as required, diet, maintaining personal hygiene, assessing and using toilet facilities as appropriate. To always respect the privacy and dignity of the patient, ensuring confidentiality. Planned and Unplanned Cover: To contribute to maintaining the safe level of service delivery. To effectively, efficiently and appropriately acknowledge, signpost and/or handle queries as deemed appropriate and source the appropriate advice. Administrative Record Keeping: Responsible for maintaining accurate records / discharging and archiving patients paperwork. Completing Healthcare Support visit data and ensuring this is inputted correctly. Ensuring Healthcare Support colleagues receive accurate client visit information in a timely manner via updating the pre-visit summary on Systm One, telephone and/or email. To perform physical observations on patients using the necessary equipment (BP monitor, blood sugar, pulse oximeter) when it is deemed appropriate or when advised to by a manager or the nurse team. To ensure referrals to other agencies are made appropriately. To ensure any CQC requirements and/or documentation for which the post holder is responsible for is completed timely and accurately. To also ensure any procedures and processes applicable to the role are followed timely and accurately. To ensure you devote the whole of your time, attention and abilities to your role, our business and its goals. Such other duties as may reasonably be delegated from time to time. Education and Training: In accordance with the concepts of lifelong learning, develop own knowledge and skills and contribute to provide information to others to help their development. This will include: Take part in plans for development, learning and performance, including participating in team meetings. To attend training offered by YICT clinical staff to ensure this is up to date. Ensure mandatory training is up to date and completed on time, speaking with managers or in 121 if protected time is needed to achieve this. Demonstrating to new staff members the skills and activities carried out, including shadowing, home visits and office-based workload. Participate in 121, performance review and appraisal. Infection Prevention and Control is everyones responsibility; therefore, Nimbuscare are committed to ensuring that all employees work collaboratively to reduce the risk of healthcare associated infection. In order to achieve this, all staff are expected to comply with Infection Prevention and Control (IPC) Policies, to attend IPC training as part of their induction programme, attend mandatory IPC training or complete the e-learning programme annually and/or complete the workbook, as appropriate to their role. To undertake training identified appropriate/necessary to perform the role. Other responsibilities: Establish and maintain communication with individuals and groups about difficult or complex matters, overcoming any problems in communication. Communicating clearly, concisely and effectively with other team members. To develop good communications with the patient and his/her family, passing on all relevant information to the Community Frailty Hub team and other professionals as appropriate, e.g. out of hours GP's. To treat all patient information as confidential. Risk Management: Although it is essential the post holder can work independently , it is equally important the post holder to access support and advice as appropriate. Demonstrate an awareness of the scope / boundaries of their own responsibilities, decision making, skills and knowledge is vital and to assertively and appropriately escalate and/or access support. IT Literate: be willing to learn about IT system used in healthcare e.g. SystmOne and Microsoft Applications. Customers/ Key Stakeholders Supporting the Practice in achieving our Strategic Goals. Examples of the most direct customers: External Customers: District Nurses Warden Control Service Trust: Community Response Team, Community Therapy Team Local Authority: Adult Social Services Patients, Carers, Families Out of Hours Services Social Services Voluntary Sector Agencies Internal Customers: Service Coordinator Clinical Manager Operational Manager Wider Clinical Team (Practice Nursing and GP team) Community Frailty Hub colleagues