Healthcare Support Worker | North Tees and Hartlepool NHS Foundation Trust
| Posting date: | 16 July 2025 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £24,465 £24,465 pro rata per annum |
| Hours: | Full time |
| Closing date: | 15 August 2025 |
| Location: | Stockton on Tees, TS19 8PE |
| Company: | North Tees & Hartlepool NHS Foundation Trust |
| Job type: | Permanent |
| Job reference: | 7354159/345-HCSW2025 |
Summary
The post holder will be an active member of the multi-disciplinary team (MDT), undertaking routine personal care activities for patients, for example, bathing, toileting, dressing, supporting with meals and refreshments, and assisting patients with their appearance. These activities may involve establishing basic patient/client information, for example, age, weight, height, fluid, nutrition input and output, which the post holder will update in the patient records. They will escalate any concerns to the appropriate registered professional.
The post holder has a personal responsibility and duty of care to patients/service users; they are expected to comply fully with all Trust policies and protocols, including those related to patient safety and the prevention of healthcare associated infections. They must also promote dignity, privacy, and respect, to deliver compassionate, safe, high-quality patient care.
As a Trust employee, they will honour their work commitments, be reliable and trustworthy. They will uphold the Trust values, the Trust code of conduct and will always display civility towards others.
Within the Band 2 role, the post holder will be expected to complete Level 1 maths and English functional skills and the Care Certificate within the first 6 months of employment (if not already acquired) and participate in ongoing learning and career development.
Maintains effective and courteous relationships, listening and communication with patients/service users, relatives and carers, members of the MDT, other colleagues, professionals and management across the Trust and members of the public with whom the Trust’s professional reputation must be maintained. The post holder will use different communication skills appropriate to the patient needs, recognizing and managing barriers to communication. Escalates concerns or seeks support/supervision from the registered professional/s where appropriate.
Occasionally deals with patients/service users and relatives who may be extremely distressed or display aggressive behaviours for a variety of different reasons, or whom be experiencing difficulties in adapting to life changing or life limiting health circumstances. The post holder will be required to record, report and escalate such incidents timely, to ensure that the situation can be risk-assessed by the senior registered professional on duty. Understands the importance of accurate and timely communication within the health care environment to deliver safe, effective and holistic patient care. Respects the equality and diversity of every person, to support individual customs, values and spiritual beliefs and deliver non-discriminatory standards of care
South Tees Hospitals NHS Foundation Trust and North Tees and Hartlepool NHS Foundation Trust now form University Hospitals Tees and as such you may be required to work at any site across both Trusts.
At North Tees & Hartlepool NHS Foundation Trust, we want our organisation to be the best place to work with the right staff, in the right roles, at the right time, to ensure we deliver exceptional patient care and experience.
We will support staff through providing an inclusive and supportive workplace with health and well-being initiatives, staff benefits and opportunities for personal and professional development.
We recruit for values and “Together we are North Tees & Hartlepool”
Respect and acknowledge skills and boundaries, taking opportunities to develop personal knowledge base to contribute to effective teamwork.
Actively participate in personal care provision and associated procedures as part of the MDT and work with other stakeholders to assist patients/service users to regain their health and independence.
Provide assistance with all aspects of personal hygiene, bathing, toileting and other basic continence needs that the patient/service user may require, using hoists, wheelchairs and other equipment to safely transfer or position patients.
Supports patients with dressing, using appropriate dressing aids to promote independence. Will assist patients with other care needs associated with personal appearance, including routine nail and hair care.
· Will support the basic nutrition and hydration needs of patients appropriate to any care plans. May be required to assist patients with fluid/nutritional intake and complete input and output records/charts and any other associated metrics, e.g. patients’ height, weight.
Will report patients progress, status, changes or any concerns that may be identified when undertaking aspects of personal care to the registered professional / senior member of the team accordingly, for example a breakdown in skin integrity, weight loss etc.).
Timely update of basic records/charts related to personal care and associated activity in accordance with Trust policy, updating electronic or paper-based systems accordingly following completion of the Health Care Record Keeping course. Entries will be countersigned by the registered professional.
Forge good communications with patients/service users, family, carers, colleagues and other professionals to ensure integrated quality care is provided.
Acts as an advocate for the patient, respecting patient’s wishes, dignity and beliefs.
This advert closes on Sunday 20 Jul 2025