Night Office Customer Service Representative
| Dyddiad hysbysebu: | 16 Gorffennaf 2025 |
|---|---|
| Cyflog: | £12.33 yr awr |
| Oriau: | Rhan Amser |
| Dyddiad cau: | 15 Awst 2025 |
| Lleoliad: | BB9 6SH |
| Gweithio o bell: | Ar y safle yn unig |
| Cwmni: | William Jackson Food Group |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | WJFRP82325-15332 |
Crynodeb
Night Office Customer Service Representative- Nelson, Lancashire
You will be providing excellent customer service to our hospitality customers working in a fast paced environment, maintaining a professional and friendly approach. Taking emails throughout the shift, detailing the requests and liaising with internal stakeholders to enable a response and resolution for our customers. As part of this role, you will be responsible for ensuring the fast and accurate input of customer sales orders onto our internal system and ensuring these orders are input on time in priority order.
This role is part time, working 18 hours per week. Shifts will be worked on Sunday, Monday and Thursday with a start time of 4:00pm.
What you will do:
• Accurately enter customer sales orders on to the Wellocks system.
• Ensure orders are entered in the correct priority order to ensure all customer orders are on the system by the respective cut off time.
• Liaise with BDM’s, Chef Support and Customers to ensure orders are fulfilled and any special requests are adhered to.
• Keep sensitive information and financial records private and confidential.
• Liaise with the Night Warehouse Despatch Managers and report any issues in a prompt and timely manner to ensure smooth operation.
• Meet regularly with the Night Warehouse Management team to give feedback to help improve customer service culture, response time and tools to improve employee experience.
• Ensure that you adhere strictly to food safety regulations.
• Have knowledge of company and statutory Health & Safety, security, and emergency procedures.
What you will need:
• Basic knowledge of Microsoft Office.
• Experience in a similar customer service role.
• Microsoft Dynamics experience would be desirable.
• Strong attention to detail.
• Excellent written communication skills.
• Ability to multi task and perform excellent customer service skills.
• Ability to identify problems and resolve in a timely manner; possess a sense of urgency and ability to prioritise tasks and resources appropriately.
• Strong organisational skills.
Let us tell you some more benefits you would receive:
• Generous discounts on our products
• Cycle to Work Scheme that offers discounted bikes and cycling equipment.
• Donate through your pay to a charity of your choice. The money is simply deducted through your pay before tax, so for every pound you donate, the 20p that usually goes to tax will go to the charity instead!
• We also have a range of employee assistance services which can be tailored to give you support on various matters such as financial, health and wellbeing advice.
• We treat our teams to a free meal every few months, from our visiting fish & chip van, to freshly made bacon baps from our in-house chefs
About us
Wellocks, is one of the leading UK food distributors in the hospitality industry. We provide fruit, vegetables, dairy, eggs, poultry, meat, store cupboard essentials and everything else chefs will need in their restaurant kitchen. Thanks to our highly skilled team, we also offer pre-prepared veg and freshly-made pasta which is a key part of our service.
From our humble beginnings in 1961 supplying potatoes to local pubs and restaurants, 60 years later we now supply over 1,200 restaurant kitchens across the country with amazing ingredients.
We’re proud to be part of the William Jackson Food Group, a dedicated family-owned food business which started in 1851. Our sister businesses are Abel & Cole, Jacksons Bakery and Belazu. Family values and the commitment which comes with such a long-standing business are rooted in our culture here at Wellocks.
Thanks for reading our job advert. We do our very best to bring to life what it's like working as part of our team. Diverse teams really are the best teams. We want everyone to feel they can be themselves at work and develop their talents to the full. All colleagues are expected to take personal responsibility for keeping our workplace free from discrimination, harassment, and bullying - a place where everyone is treated fairly and respectfully.
We also know that sometimes some candidates may be put off applying for a job unless they think they can tick every box. If you are really excited about working with us and think you can do much of what we are looking for but aren't sure if you are 100% there yet... go on... why not give it a whirl? Good luck!