IT Support Apprentice
| Dyddiad hysbysebu: | 16 Gorffennaf 2025 |
|---|---|
| Cyflog: | £283 bob wythnos |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 15 Awst 2025 |
| Lleoliad: | CV37 9NR |
| Gweithio o bell: | Ar y safle yn unig |
| Cwmni: | Lifetime Training |
| Math o swydd: | Prentisiaeth |
| Cyfeirnod swydd: | VA/244976-37853 |
Crynodeb
We are looking to recruit an IT Apprentice who is a hardworking, organised individual with flexibility and a willingness to learn. The primary role is to help customers resolve any problems or incidents reported via email and telephone, and includes:
· Managing Calls and liaising with customers and suppliers.
· Recording all their requests in the internal tracking system
· Handling incidents reported by users and when needed addressing them or escalating within the department
· Following up incident solving and updating documentation
· Informing users through alerts and communication
· Remote installation of Computer and network hardware and software
· Assist with day to day running of the department
· Setting up of technical equipment and technical fault diagnosis
· Setup of computer hardware to customers requirements
· Daily - Weekly checks