Client Growth Associate
| Dyddiad hysbysebu: | 16 Gorffennaf 2025 |
|---|---|
| Cyflog: | £39,825 i £44,250 bob blwyddyn |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 30 Gorffennaf 2025 |
| Lleoliad: | Basildon, Essex, SS14 3EZ |
| Gweithio o bell: | Hybrid - gweithio o bell hyd at 3 ddiwrnod yr wythnos |
| Cwmni: | Lloyds Banking Group |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | 137462_1752659676 |
Crynodeb
JOB TITLE: Client Growth Associate
SALARY: £39,825 - £44,250
LOCATION: Basildon or Leeds
HOURS: Full time
WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites.
Are you an enthusiastic and hardworking individual with a passion for helping businesses grow?
We're looking for dynamic Client Growth Associates to join our Basildon and Leeds offices. As a key member of Cardnet's Growth Team, you'll play a pivotal role in providing tailored customer solutions and supporting clients in achieving their business goals.
About these Opportunities
Our Client Growth Associates proactively call existing merchants and provide ad-hoc support to the others in the team with inbound customer calls - for example, those that require a review of existing rates or are attempting to close their account. They then position a new contract and enhance solutions. The quality of the conversations will be elevated and broadened to include demonstrating a strong understanding of customer needs and difficulties, and thus the ability to respond to this; and position both price and wider solution offerings to help drive dedication and build broader sustainable relationships.
In addition, you'll be required to analyse data and customer insight to better understand and deploy strategies in respect of customer trigger points. This will include, but is not limited to, early client attrition (Welcome strategy), dynamic pricing, anniversary moments of truth, attrition linked to terminal contract renewal, and analysing relationships to address meeting more customer needs. You'll need to use the data to help understand why customers attrite and work with colleagues across the business to help devise and deliver winning strategies based on data insight, deploying new strategies in a test and learn environment.
Your accountabilities will include:
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Engage with clients to understand their existing business needs and growth aspirations.
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Promote a growing range of additional value-adding services to improve client success.
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Deliver outstanding customer service to build and maintain strong client relationships.
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Collaborate with internal teams to ensure seamless service delivery and client satisfaction.
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Find opportunities for business development and contribute to the overall growth strategy.
Why Lloyds Banking Group ?
Like the modern Britain we serve, we're evolving. Investing billions in our people, data and tech to transform the way we meet the ever-changing needs of our 26 million customers. We're growing with purpose. Join us on our journey and can too…
What you'll need for these roles:
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Proven experience in a client-facing role, preferably within a growth or business development team
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Strong communication and interpersonal skills to effectively engage with clients
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Ability to understand and address client needs with tailored solutions
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Excellent organisational skills and attention to detail
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A proactive approach with a dedication to outstanding customer service
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A good understanding of merchant services, which will enable you to provide exceptional support and insights to our client
About working for us
Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.
We want our people to feel that they belong and can be their best, regardless of background, identity or culture.
We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.
And it's why we especially welcome applications from under-represented groups.
We're disability confident. So, if you'd like reasonable adjustments to be made to our recruitment processes, just let us know.
We also offer a wide-ranging benefits package, which includes.
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A generous pension contribution of up to 15%
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An annual performance-related bonus
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Share schemes including free shares
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Benefits you can adapt to your lifestyle, such as discounted shopping
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28 days holiday, with bank holidays on top
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A range of wellbeing initiatives (including private Medical) and generous parental leave policies
Ready for a career where you can have a positive impact as you learn, grow and thrive?
Apply today and find out more.
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