Referral Hub Administrator | Hertfordshire Community NHS Trust
| Dyddiad hysbysebu: | 16 Gorffennaf 2025 |
|---|---|
| Cyflog: | Heb ei nodi |
| Gwybodaeth ychwanegol am y cyflog: | £24,465 PA |
| Oriau: | Rhan Amser |
| Dyddiad cau: | 15 Awst 2025 |
| Lleoliad: | Stevenage, SG1 2FQ |
| Cwmni: | Hertfordshire Community NHS Trust |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | 7343710/812-25-GH-RHA-4 |
Crynodeb
This role supports patients to book their phlebotomy appointments via telephone. Appointments are booked via our specialised booking system for three main locations in Hertfordshire. It’s a busy role with a constant flow of calls. The service is open from 9am to 3pm Monday to Friday.
Occasionally, you may be asked to support the Integrated Care Co-ordination Centre (ICCC) with wider administration tasks. The ICCC is open 8am-8pm 365 days a year.
To be logged on the phone system throughout your allocated working time.
To receive incoming calls from patients, relatives or carers wanting to book a phlebotomy appointment as requested by a GP.
To log accurate information provided by the caller and onto Swiftqueue, our phlebotomy appointment system.
You can apply to Access to Work to get money for communication support at a job interview - please use this link for more information: https://www.gov.uk/guidance/apply-for-communication-support-at-a-job-interview-if-you-have-a-disability-or-health-condition-access-to-work
You need to apply before the interview takes place.
To be logged on the phone system throughout your allocated working time.
To receive incoming calls from patients, relatives or carers wanting to book a phlebotomy appointment as requested by a GP.
To log accurate information provided by the caller and onto Swiftqueue, our phlebotomy appointment system.
To communicate appointment information to the caller in a clear and concise manner
To deal with all calls and queries in a sensitive and confidential manner
To work independently with the support and guidance of Senior Admin leads as required.
Undertake other simple administrative duties as directed by the Admin Service Lead
Appropriately escalate any patient or referrer complaints/incidents that come into the team, in a courteous, effective and efficient manner respecting the confidential nature of such information
Full training will be provide
This advert closes on Saturday 26 Jul 2025
Aelod balch o'r cynllun cyflogwyr Hyderus o ran Anabledd
Hyderus o ran Anabledd
Gwybodaeth am Hyderus o ran Anabledd
Yn gyffredinol, bydd cyflogwr Hyderus o ran Anabledd yn cynnig cyfweliad i unrhyw ymgeisydd sy'n datgan eu bod yn anabl ac yn bodloni'r meini prawf lleiaf ar gyfer y swydd fel y diffinnir gan y cyflogwr. Mae'n bwysig nodi, mewn rhai sefyllfaoedd recriwtio fel nifer fawr o ymgeiswyr, cyfnod tymhorol ac amseroedd prysur iawn, efallai y bydd y cyflogwr am gyfyngu ar y niferoedd cyffredinol o gyfweliadau a gynigir i bobl anabl a phobl nad ydynt yn anabl. Am fwy o fanylion ewch i Hyderus o ran Anabledd.